Incident Management App
The MetricStream Incident Management App provides a single, integrated system to capture and manage multiple types of incidents, including HR incidents, legal incidents, compliance incidents and IT security incidents. The app enables you to log, track, investigate, report, and resolve incidents in a systematic, automated manner. It also enables each incident to be owned and managed by the responsible business unit, while simultaneously rolling up data to provide comprehensive, real-time visibility into enterprise-wide incidents.Download Datasheet
Documents comprehensive incident data such as incident type, details, and location; enables real-time incident tracking of incidents.
Supports multiple investigation processes depending on the nature and the severity of the incident. Captures the details of the investigation and tracks findings from the investigation.
Helps create a detailed remedial action plan; sends out automated task notifications to the responsible individuals and teams.
Delivers flexible incident reporting templates and tools; provides both enterprise-wide and location-specific visibility into each incident; tracks and measures incident data through powerful analytics.
- Leverage a set of pre-packaged, yet flexible templates, and best-practice workflows to manage a wide range of incidents
- Accelerate incident capture, tracking, investigations and reporting through streamlined, automated workflows
- Improve cross-functional collaboration and coordination between various departments on incident investigations
- Enable a federated approach to standardize and aggregate incident management data and reporting
- Proactively identify and minimize potential incidents through consistent, closed-loop incident investigations
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Leveraging MetricStream technology will help us improve efficiencies and performance.
MetricStream Incident Management Software Solution
The increasing occurrence of incidents in organizations has made it critical for stakeholders to implement effective incident management processes. Regulations and industry standards also mandate that organizations adopt a systematic and consistent approach to identify, investigate, and report incidents.
The MetricStream Incident Management App enables you to manage incident-related workflows in an integrated and streamlined manner. You gain a range of sophisticated capabilities for incident capturing, investigations and tracking. The app also supports a federated approach to incident management, wherein each incident is owned and managed by the responsible business unit, while simultaneously, incident data is rolled up to the top to provide a comprehensive, real-time view of enterprise-wide incidents.