Incident Management App

The MetricStream Incident Management App provides a single, integrated system to capture and manage multiple types of incidents, including HR incidents, legal incidents, compliance incidents and IT security incidents. The app enables you to log, track, investigate, report, and resolve incidents in a systematic, automated manner. It also enables each incident to be owned and managed by the responsible business unit, while simultaneously rolling up data to provide comprehensive, real-time visibility into enterprise-wide incidents.

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Features

Incident Capture and Tracking

Documents comprehensive incident data such as incident type, details, and location; enables real-time incident tracking of incidents.

Incident Investigation

Supports multiple investigation processes depending on the nature and the severity of the incident. Captures the details of the investigation and tracks findings from the investigation.

Remedial Action

Helps create a detailed remedial action plan; sends out automated task notifications to the responsible individuals and teams.

Reporting and Trend Analysis

Delivers flexible incident reporting templates and tools; provides both enterprise-wide and location-specific visibility into each incident; tracks and measures incident data through powerful analytics.

Benefits

  • Leverage a set of pre-packaged, yet flexible templates, and best-practice workflows to manage a wide range of incidents
  • Accelerate incident capture, tracking, investigations and reporting through streamlined, automated workflows
  • Improve cross-functional collaboration and coordination between various departments on incident investigations
  • Enable a federated approach to standardize and aggregate incident management data and reporting
  • Proactively identify and minimize potential incidents through consistent, closed-loop incident investigations
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