Supplier Quality Audit Management App

The MetricStream Supplier Quality Audit Management App provides a comprehensive, scalable system to manage and track quality across the supplier ecosystem. The App integrates supplier quality data in a central repository, while enhancing communication with suppliers through a web-based interface. Quality management workflows, including supplier onboarding, audits, and non-conformance management are streamlined, standardized, and automated. Advanced reporting and analytics tools provide timely insights into supplier quality statistics and trends, enabling you to drive continuous improvements in quality.

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Features

Supplier Information Management

Maintains supplier profiles, factory information, quality assurance details, and more in a central database; enhances traceability by mapping together the supplier and factory hierarchy (Level 1 to Level n)

Supplier Quality Audits

Supports the supplier quality audit lifecycle, including risk assessments, audit planning and scheduling, field work, reporting, and implementation of audit recommendations; provides tools for offline and mobile auditing

Non-Conformance Management

Helps establish systematic, consistent processes for identifying, evaluating, segregating, and disposing of non-conforming supplier materials; enables real-time tracking of non-conformances across the supply chain

Corrective Action and Preventive Action (CAPA)

Triggers Supplier Corrective Action Requests (SCARs) for supplier quality issues and non-conformances; enables root cause analyses, investigations, and corrective actions; automates immediate actions, and streamlines supplier chargebacks

Reporting and Metrics

Provides a 360-degree, in-depth view of supplier quality data, process status, non-conformances, CAPAs, and costs; supports quality trend analysis and real-time supplier performance monitoring

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Benefits

  • Gain a single source of truth for managing and tracking quality across the supply chain
  • Effectively segment and manage suppliers based on category, criticality, and other key parameters
  • Break down siloes, and facilitate greater collaboration with suppliers on quality and CAPA activities
  • Accelerate the resolution of supplier non-conformances and quality issues through streamlined, automated workflows
  • Enable a risk-based approach to efficiently identify and mitigate high-risk areas around supplier quality
  • Lower the cost of poor quality. Recover costs faster through a systematic process for supplier chargebacks
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