Aligning Global Quality Processes with Customer Focus
One of the largest and most well-known semiconductor companies: Given the complex nature of semiconductor manufacturing and the varied scenarios in which they are used, the company works closely with its customers to ensure responsiveness to and alignment with customer needs. Handling and resolving product quality issues reported by customers in a consistent and predictable manner is key to customer retention.
Automating Key Business Processes for Internal Audits and Regulatory Compliance
For Banking Institutions, the need of the hour was a centralized audit management framework that could automate and manage entire audit life cycle - from planning and scheduling audits to developing standard audit plans, collecting field data, developing and reviewing audit reports and recommendations, and implementing audit recommendations and remediation.
Internal Audit Solution for a Global Bank
One of the world's leading global wealth management, a top global investment banking and securities firm, and one of the largest global asset management company having $450 billion in client assets, undertook a comprehensive evaluation of the existing incumbent vendor along with all the leading GRC platform vendors. The systems were examined in detail for integrated capabilities of Internal Audit and Risk Management along with Compliance and Document Management.
Ensuring ISO 9000 Compliance by Automating CAPA to Strengthen the Core of Quality Management
A DoD supplier and a leading manufacturer of branded footwear and performance gear: Any user can access the solution from her desktop and initiate a CAPA based on an exception such as a material nonconformance or a process variance and assign it to an owner with a due date. The entire process is automated with the information flowing as per predefined workflows.
ISO 9000 in Electricity Transmission and Distribution
The first electric utility to obtain ISO 9001:2000 registration for electricity transmission and distribution processes: The utility believes that quality management has taken a different shape and form with much less energy spent on making the process work. The focus has shifted to improving process and quality metrics that impact the customer the most. MetricStream solution ties together all the loose ends of the quality processes by providing an integrated platform based solution.
Leveraging Technology to Rationalize and Streamline Compliance Efforts
The largest electronic stock market in the US with over 3, 200 listed companies: MetricStream addressed governance, risk and compliance with a broad, multi-regulatory platform that solved the current business problems as well as delivered the capability to be easily extended to address newer requirements that may arise in the future.
Automating Loss Management in a Global Bank
Loss prevention is an important aspect of risk management; and endeavors to optimize performance of the bank by understanding, and mitigating the effects of adverse operational losses on its business.
Excellence in Quality and Compliance in Patient Care through Automated Business Processes
One of the most dependable healthcare companies with over 56, 000 health professionals: The MetricStream solution has been implemented to automate and improve auditing, corrective actions and complaints handling - critical business processes that support delivery of quality patient care. The system provided a complete set of pre-defined, standard, role-based workflows that were rapidly configured based on customer's own business rules and policies.
Automated and Efficient Product Issue Tracking for Enhanced Customer Satisfaction
A Fortune 1000 company and a leading Flash Memory brand: To deliver best-in-class and consistent quality, reliability and process excellence initiatives across its diverse products portfolio and customer profile, the Company has a central Corporate Quality function that oversees quality programs for handling and resolving product quality issues reported by customers as well as compliance with regulatory and customer mandates such as RoHS Directive and ISO 14000.
Excellence in Quality and Compliance through System Alignment and Integration
A Fortune 500 manufacturer of diesel engines: The company has established well defined processes to comply with key industry standards and regulations such as QS 9000, TS 16949, ISO 18000, OSHA, Six Sigma, ISO 14000 and Environmental Health and Safety. By leveraging a common infrastructure for all its quality and compliance applications, the Company has achieved enterprise-wide visibility and control which localized point-applications did not provide.
Streamlining Quality Management Processes in High Growth Enterprises
A Fortune 1000 manufacturer of unified storage systems: The company had instituted a Root Cause Corrective Action (RCCA) Seven Step Process and terminology that was standardized across its worldwide locations. The company needed an enterprise-wide system to implement its RCCA methodology consistently and to ensure that investigation and resolution of quality problems and communication on progress was done in a uniform manner across the organization.
Optimizing Sarbanes-Oxey Compliance for Better Business Performance
The company embarked on a comprehensive compliance and risk management plan to enhance operational effectiveness across its principal subsidiaries. A close scrutiny of existing organizational architecture, however, revealed that the company's existing system for managing risk, controls, and reporting had a number of limitations...
Supplier Quality in a Flat World
A Fortune Global 200 corporation with over $38 Billion in revenues: By implementing the MetricStream solution, the Company has achieved tremendous efficiencies and complete traceability in its supplier quality management process, across it businesses and supplier base. The system provides comprehensive metrics for measuring supplier performance based on PPM data, Cost of Poor Quality and SCAR results. Designed to support over 2, 000 users globally, the MetricStream supplier quality management solution handles 12, 000 SCARs across 1, 500 suppliers.