The Client: A Large Fortune 500 Retailer
In the highly competitive, tightly regulated, and heavily scrutinized retail industry, compliance is extremely important. Organizations need to manage and comply with multiple regulations including the Consumer Product Safety Improvement Act (CPSIA), the Fair Packaging and Labeling Act (FPLA), the Customs-Trade Partnership Against Terrorism (C-TPAT), and other local and regional regulations.
Apart from compliance, quality plays a critical role in an organization's success and even its survival. Retailers who sell products that contain potentially hazardous ingredients or defects not only invite regulatory penalties, but also negative publicity and possibly permanent reputational damage. Many have to recall their products from the market, incurring substantial losses.
Some recalls are often due to false or misleading product labeling. To prevent such incidents, regulators have issued several labeling mandates. FPLA, for instance, has very specific requirements around stating the identity of the product, the name and place of business of the manufacturer, packer, or distributor, and the net quantity of contents. FDA too, has strict requirements around labeling to ensure that products are free of contaminants and defects. Non-compliance with these labeling requirements can result in serious regulatory fines and lawsuits.
The MetricStream solution is enabling the client to efficiently manage these various legal and regulatory compliance requirements and issues. For product recalls and labeling compliance, the solution facilitates a streamlined and efficient approach to identifying, investigating, and resolving each issue before it gets out of control. Automated notifications keep the relevant personnel informed about compliance tasks, while powerful dashboards provide complete transparency into the end-to-end compliance and recall process.Download a Case Study
The client faced a number of difficulties with their existing product recall and labeling compliance processes and systems, including: