The PSO organization is undergoing rapid growth, which we foresee continuing through the next 12 months and beyond. This opportunity represents an ideal career path for a seasoned individual looking to help grow and mold a world-class organization.

The position will report directly to the VP of PSO.

Job Location
Bangalore , India

Ideal Candidate
The ideal candidate will have a background in business applications consulting, with at least 5 years in a similar role. The candidate will have: strong communication skills; composure and presence in front of senior company executives; a business mind coupled with a technical background; and a burning desire to build long lasting customer relations.

Job Description
Summary

• Manage application configuration and development engagements through the entire project lifecycle.
• Manage all aspects of the customer relationship including financial, business and overall customer satisfaction elements.
• Grow MetricStream’s footprint in the account through business consulting and internal selling to MetricStream’s customer champions.

Detailed

• Working with the client and our development team, develop timeline estimates, resource requirements and detailed project plans
• Oversee the multi-phase, multi-resource projects from needs analysis to go-live
• Own the project plan including resources, milestones, and all key deliverables.
• Ensure delivery of contractual commitments.
• Oversee adherence to Project Management Office (PMO) delivery & risk mitigation standards.
• Develop a tight and concise communication plan. Manage the plan especially with respect to issues and escalations.
• Work hand-in-glove with the account sales team on account strategy and management tactics.
• Own & resolve key issues upon escalation
• Conduct customer presentations around our products and services (primarily services)
• Work closely with our integration partners to ensure our shared success.

Job Qualifications

• A bachelor’s degree in Information Systems or related field; a postgraduate degree or masters is highly desirable.
• PMI certification desirable.
• Minimum of 5+ years working experience in a similar role for software vendors.
• Experience managing development projects from a financial and delivery perspective.
• Knowledge of business applications from major vendors.
• Strong Project Management skills and experience
• Oral communication skills that can be universally described as eloquent, articulate and lucid.
• Written communication skills of publication-level quality (white papers, blogs, etc.)
• Excellent organization and interpersonal skills
• Demonstrated effectiveness in a customer facing role
• Ability and desire to travel approx 1 week in 4.