Case, Complaint and Incident Management Software

In the banking and financial services industry, case management, issue tracking and complaints handling related to incidents, loss-events, exceptions, process deviations and frauds is one of the central functions of regulatory compliance and risk management groups. As a result of the growing regulatory environment, leading financial institutions are defining processes to gain broader oversight and streamlined information flow for effective case, incident and complaint management.MetricStream case management software can be easily configured based on the customer requirements provided by the companies.

By taking an integrated process approach and deploying a single system for issue management initiatives, compliance effectiveness can be increased while cost of compliance is reduced. In addition, an integrated approach enables a coordinated and cross-organizational approach to case handling that is aligned centrally with corporate governance and reporting objectives while process ownership, execution and accountability are distributed to lines of business.