Incident and Case Management

"To err is human," goes a popular saying. But in healthcare, 'erring' is unacceptable. After all, human lives, health and safety are at risk. Misdiagnoses, wrong treatments, or accidents in the operating room can all cause immense physical and psychological harm to patients, their families and even their healthcare providers.

There are other equally harmful adverse incidents that occur from deliberate human actions. Medical fraud, information security breaches, kickback referrals and bribes are found in even the largest and most well-known healthcare providers. And like many medical errors, they are also preventable.

MetricStream solution for Incident and Case Management is a comprehensive solution that enables healthcare providers to establish and follow consistent procedures for incident capture, exception logging, loss event tracking, task management and status reporting. Built on a centralized platform, the incident management solution extends across the enterprise, consolidating all incidents in a single point of reference. It also streamlines and standardizes the development and implementation of enterprise-wide remediation and corrective action plans.

Powerful dashboards provide real-time visibility that help healthcare providers track each incident through its lifecycle from initiation to closure - following the appropriate processes to ensure that nothing slips through the cracks. In addition, an advanced analytics and reporting capability helps managers perform a trend analysis, spot recurring problems, and identify their root cause in a timely manner.

Downloads

• Case Study: A Leading Home Healthcare Provider Fortifies Audit and Compliance While Maintaining Utmost Security of Confidential Information
• Solution Brief: Incident and Case Management - Establish a proactive, collaborative and sustainable process of identifying & resolving adverse incidents in the healthcare industry
• Solution Brief: HIPAA/HITECH Compliance

Analyst Research

Access a complimentary copy of Gartner Magic Quadrant for Enterprise Governance, Risk & Compliance Platforms, 2011 to get an up-to-date view of the GRC platform landscape.
July 2011 | Read Report

Download a complimentary copy of The Forrester Wave™: Enterprise Governance, Risk, And Compliance Platforms, Q4 2011

November 2011 | Download Report