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Audit Management in Retail and Grocery Operations

Ongoing audits are critical to support quality processes, regulatory compliance and risk management throughout the product life cycle and along the supply chain for retail and grocery operations. It entails a wide range of functions and collaborative activities for assuring and managing the quality of products and assets. Effective audits also bring the focus on prevention of incidents and exceptions, and drive continuous process improvement through sustained quality control.

MetricStream's Audit Management solution is a comprehensive system that enables companies to manage all audits within an organization as well as audits of external entities, such as suppliers and contractors. It provides capabilities to efficiently plan, schedule and conduct audits, allows audit findings to be reviewed and analyzed by a team, enables initiation of follow-up activities such as corrective/preventive actions when needed and provides the ability to monitor the entire process. The powerful analytics and reporting capability with graphical dashboards to track each audit from initiation to closure gives managers complete real-time visibility into the quality system.

The system is versatile and provides a high degree of adaptability to enable customers to manage audits, assessments, inspections and examinations related to operations, quality, safety, suppliers and IT. Areas of usage include:

  • Quality and Compliance Management (system audit, process audit, product audit)
  • Good Manufacturing Practices (cGMPs)
  • Environment, Health, Safety and Hygiene Management
  • Incident and Security Management (facility safety, fire safety, data protection)
  • Inventory Shrink, Finance and Accounting, Risk Management
Case Studies

Retail Store Audits:
One of the world’s largest oils and gas companies with 20,000+ gas stations
Field auditors, audit coordinators and contract auditors involved in audits of thousands of gas station convenience stores. These audits are conducted to ensure accuracy of accounting and inventory at the convenience stores. MetricStream’s automation of the audit process with workflows for reviews, approvals, has accelerated the auditing and improved productivity with online communication and collaboration. The system provides real-time access to actionable information for enterprise-wide visibility into the audit process and metrics on executive role-based dashboards for graphical views of information. Reviewers from the corporate office as well as external auditors from overseas instantly get real-time access and visibility into the audit information while previously it took weeks as documents were shipped through postal mail.

Grocery Store Audits
One of the largest supermarkets in the United States
The quality assurance group promotes the advancement of quality and regulatory compliance. The group uses MetricStream for auditing and reporting on the food sanitation and safety environments within stores, manufacturing plants and warehouses. The company also monitors supplier plants of its private brand label products. These auditing programs are performed by a combination of internal quality associates, contracted third party companies and government agencies. The purposes of these audits is to ensure that suppliers comply with food safety regulations, to maintain safe shopping and work environments and that all associates consistently perform high quality food safety practices.