Government and city planning agencies are extending their services to citizens and communities through information technologies such as the Internet, wide area networks, and mobile computing. The digital relationship of city agencies with citizens and businesses has enabled smart cities and connected communities. Governance, Risk, and Compliance (GRC) solutions can help authorities manage smart city policies, and ensure that the necessary controls and risk management procedures are in place for governance.

A Practical Approach to Enable Smart Cities
Smart cities will be interconnected with government and private subsystems such as transportation, healthcare, safety and security, education, utilities, and real estate. These systems create an infrastructure for energy policy management, healthcare governance, Automated Demand and Response (ADR), remote monitoring, and Fault Detection and Diagnostics (AFDD).

Smart City Systems Infrastructure

City planning officials can adopt an integrated GRC framework on top of their city management system as given below:

Complaints Management: Smart cities will enable citizens to register their complaints (related to transportation, healthcare, security, utilities, and others) with city/government officials through a complaints management system. The system should support information technology channels such as mobile SMS, web based applications, telephone, and IVR systems to register complaints and route them to appropriate government officials or departments. Citizens should be able to use the system to request better citizen services from their elected government officials or city planning authorities, and track their complaints from initiation to closure through a closed loop process.

Energy Policy Management: Cities consume massive amounts of energy in commercial and residential buildings, rail network and transit systems, industrial and consumer appliances, etc. They must use energy policy management systems to enhance reliability, promote economic growth, and address environmental concerns. An energy policy management system should allow city officials to measure, plan, forecast, and implement energy policies for better citizen services. It should also help promote incentives for peak load management technologies and benefits of high-performance building designs.

Intelligent Buildings: The building policy management system should support governance of buildings, and provide capabilities to analyze energy demand trends for building components, predict future energy requirements, and perform energy audits based on environment management systems or regulatory requirements

Healthcare Governance: The healthcare industry involves stakeholders such as health regulators (Dept of Health, FDA, MHRA), healthcare providers, hospitals, pharmaceutical, and medical devices companies. City planning authorities can provide access to the best healthcare facilities through an integrated system which tracks pharmaceutical drug quality and medical device safety incidents. Government officials can use the governance system to ensure that life sciences companies follow 21 CFR regulations and cGMP quality processes such as deviations, corrective actions, and change control.

City Disaster/Emergency Management Governance: Smart cities manage incidents (loss of life and property, natural hazards, and acts of terrorism) through policies for emergency preparedness, protection, response, recovery, and mitigation. The governance system can help city officials in aggregating loss information for multiple incidents, triaging incidents, triggering investigative and remedial actions, calculating gross loss of information, and reporting risk exposures to government agencies.

Transportation System Governance: Smart cities can enhance citizen experience in commuting and transportation through effective governance of operational policies for route optimization, yield/revenue management, and compliance with regulations such as FAA (for airlines).

Financial Policy Governance: The financial oversight of cities requires governance systems to manage financial policies, and provide capabilities to recommend norms and procedures for stronger internal controls. The system should allow city financial authorities to identify, measure, mitigate, monitor and communicate key risk exposures, as well as manage financial policy compliance.


  • Simplifies the delivery of services to citizens
  • Ensures less corruption, increased transparency, and greater convenience
  • Enables governance of and compliance with city and federal government policies
  • Eliminates layers involved in interacting with city and government agencies
  • Enables citizens and businesses to easily find information and timely services from city agencies
  • Simplifies government agencies' business processes, and reduces costs
  • Shares GRC and policy management best practices and frameworks across city planning, execution, and management functions
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