Analyst Report

The Cost of Quality Benchmarking Enterprise Quality Management   How leading manufacturers transformed disparate silos of quality data into actionable intelligence to improve product quality and reduce costs.

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	Best Practices Covered Learn how MetricStream customer, Fairchild Semiconductor: Measures the cost of total quality, the cost of poor quality, and product quality issue response cycle time Achieved a 40% decrease in product quality issue response cycle time leading to a significant reduction in the cost of quality Key quality management processes studied: CAPA (corrective and preventive actions) Non-conformance Reporting Process Change Notification to Customers Internal Process Change Document Routing and Approval

Related Information

Case Study Fairchild Semiconductor: Aligning Global Quality Processes with Customer Focus Announcements Fairchild Semiconductor Selects MetricStream Software for Enterprise Quality Management System Metricstream Software For Customer Quality Management Used By Sandisk MetricStream worked very closely     with our quality and reliability organization to develop these applications. We believe that these modules capture the best practices in customer quality management in     the industry today.   Mark Rioux Vice President of Global Quality & Reliability, Fairchild Semiconductor