May 06, 2011 | Palo Alto, California: MetricStream Inc., the market leader in Governance, Risk and Compliance (GRC) and Quality Management Solutions, today announced that a global leader in high-performance semiconductors for signal processing applications has gone live with MetricStream solutions for Corrective and Preventive Action (CAPA) and Non-Conformance Management. The solutions, which are part of an ongoing Customer Quality Management implementation, will enable the customer to capture problem data from anywhere across the enterprise, thoroughly investigate each issue to determine its root cause and ensure that it is resolved effectively.
For over four decades, the customer company has delivered cutting-edge signal conditioning technology. The company's analog, mixed signal and digital signal processing (DSP) integrated circuits (ICs) are sought after in all kinds of electronic equipment from digital cameras to cellular handsets, plasma televisions and medical imaging devices.
The company has always been synonymous with high performance and quality among electronics manufacturers. To maintain this consistency while scaling up production to meet increasing customer demands, they opted to implement MetricStream Quality Management Solution. So far, the company has gone live with MetricStream CAPA software and NCM solutions.
"MetricStream's team has displayed remarkable efficiency and expertise in the implementation of their corrective action software," says the Quality Systems Manager at the company. "The results look very promising, with the system enabling us to embrace a proactive approach to quality management, rather than a reactive one."
"We are excited that MetricStream is playing a key role in quality enhancement at one of the most respected technology companies," says Gaurav Kapoor, Chief Operating Officer at MetricStream. "With MetricStream CAPA and NCM solutions, the customer can simplify and streamline quality issue management, increasing productivity without compromising on quality standards."
MetricStream NCM and CAPA solutions are built on a single, flexible platform that can be extended across business units, operations and departments. The solutions enable 12,000 users across the company to seamlessly collaborate and resolve quality issues with speed and efficiency.
MetricStream solutions integrate with several of the customer's existing systems including Active Directory, Data Warehouses and SAP. From these systems, MetricStream Solution extracts and processes data regarding customer quality complaints. It also routes the data for failure analysis or issue resolution. Automated email notifications and alerts keep the process on track and ensure that all issues are carried forward to closure. In addition, powerful dashboards provide enterprise-wide visibility into the status of issues at all times, enabling the company to make informed decisions about quality.
MetricStream is a market leader in enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management Solutions. MetricStream solutions are used by leading global corporations in diverse industries such as Financial Services, Healthcare, Life Sciences, Energy and Utilities, Food, Retail, CPG, Government, Hi-tech and Manufacturing to manage their risk management programs, quality management processes, regulatory and industry-mandated compliance and other corporate governance initiatives. MetricStream’s customers include Procter & Gamble, UBS, Societe Generale, Pfizer, Philips, Cummins, Kellogg’s, Mondelez International, SanDisk, and NetApp. MetricStream also owns and operates the www.ComplianceOnline.com portal - the largest GRC advisory network and one of the largest GRC communities. MetricStream is headquartered in Palo Alto, California, USA (www.metricstream.com).