Understanding, experience and technology for success
The MetricStream solution will enable the company to establish a systematic, proactive process for complying with customer interaction regulations, while accelerating the investigation and resolution of legal issues
December 20, 2011 | Palo Alto, California: MetricStream Inc., the market leader in enterprise-wide Governance, Risk and Compliance (GRC) solutions, today announced that a leading financial services provider has selected MetricStream GRC Platform for proactively managing risks, minimizing legal exposures, and ensuring compliance with policies and regulations surrounding customer interactions. The MetricStream solution will enable the integrated financial services company to fully comply with multiple regulatory mandates, and also enhance customer confidence and satisfaction by responding to and resolving reported issues quickly and efficiently.
The multi-billion dollar company offers a variety of financial services extending from insurance, to banking, to investments. The company operates through several offices stretching across the US and Europe. Given this scale and reach, it is critical for the company to ensure that all legal and regulatory issues are quickly addressed and resolved in accordance with stipulated guidelines and rules.
With the MetricStream solution, the company will be able to streamline the complete range of legal, case and matter management processes across its insurance, investment and banking arms. The solution will categorize and capture detailed information about cases and issues with workflows based on internal policies and application laws from various federal and state agencies such as NAIC, FINRA, DOI, SEC, OTS, FDIC, DOI, BBB and FSA-UK. In addition, a centralized document and records repository will enable easy archival of and access to all related case notes and research while maintaining confidentiality based on attorney-client privilege principles. The robust and flexible reporting engine will provide appropriate risk intelligence for legal and corporate officers.
The financial services provider selected the MetricStream solution based on its robust and flexible architecture, as well as its ability to address varied legal, compliance and risk requirements in large organizations with multiple product and service lines. The solution's intuitive and easy-to-use interfaces were also seen as a distinct advantage for the thousands of users in the organization who will use the application.
MetricStream brings to the table extensive domain knowledge and experience in providing GRC solutions for the banking and financial services industry. The company is leading the market in driving business performance for organizations by strengthening their risk management initiatives, and enabling sustainable compliance. Its next-generation solutions are specifically designed to adapt to dynamic business requirements, varied risk management methodologies, and changing laws and regulations.
MetricStream is a market leader in Enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management Solutions for global corporations. MetricStream solutions are used by leading corporations such as Pfizer, Philips, NASDAQ, UBS, SanDisk, Fairchild Semiconductor, Constellation Energy and Cummins in diverse industries such as Healthcare, Pharmaceuticals, Medical Devices, Automotive, Food, High Tech Manufacturing, Energy and Financial Services to manage their quality processes, regulatory and industry-mandated compliance and corporate governance initiatives, as well as by over a million compliance professionals worldwide via the www.ComplianceOnline.com portal. MetricStream is headquartered in Palo Alto, California and can be reached at www.metricstream.com.