November 15, 2012 | Palo Alto, California: MetricStream, the market leader in enterprise-wide Governance, Risk and Compliance (GRC) and Quality Management solutions, announced today that a leading global clinical research organization (CRO) has gone live with MetricStream's Quality Audit and CAPA solutions. These solutions have enabled the organization to maximize quality and ensure consistent compliance with industry mandates and client commitments by streamlining, integrating, and automating its auditing and Corrective Action/Preventative Action (CAPA) processes.

As the company operates in the complex regulatory environment of global clinical research, they required a sharp and consistent focus on quality and compliance management. With the adoption of MetricStream solutions, they are able to measure, monitor, and improve quality, as well as manage all of their regulatory requirements.

MetricStream Audit Management Solution has enabled the company to automate and streamline all aspects of their quality audit program. The solution has provided the flexibility to manage all aspects of their audit lifecycle including planning and scheduling, implementation, reporting and review, and audit recommendations and remediation. The implemented solution also includes advanced capabilities such as built-in issue tracking, remediation workflows, email-based notifications and alerts, and powerful reporting.

MetricStream CAPA Management Solution is helping the company manage audit findings, process deviations, and quality issues across the organization. The solution's automated workflow engine routes issues through all investigation steps, including root cause analysis, corrective and preventive action planning, action plan verification, and effectiveness checks. Powerful analytics and reporting capabilities with graphical dashboards track each CAPA from initiation to closure, giving managers complete real-time visibility into the entire remediation and issue-tracking process.

This implementation is a great example of how an organization is leveraging MetricStream GRC solutions to successfully drive continuous improvements in their business processes, as well as ensuring regulatory compliance with greater confidence.

About MetricStream

MetricStream is the market leader in enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management Solutions. MetricStream solutions are used by leading global corporations in diverse industries such as Financial Services, Healthcare, Life Sciences, Energy and Utilities, Food, Retail, CPG, Government, Hi-Tech and Manufacturing to manage their risk management programs, quality management processes, regulatory and industry-mandated compliance and other corporate governance initiatives. MetricStream’s customers include UBS, Société Générale, Pfizer, Philips, Cummins, Kellogg’s, Mondelez International, SanDisk, and NetApp. MetricStream also owns and operates the portal - the largest GRC advisory network and one of the largest GRC communities. MetricStream is headquartered in Palo Alto, California, USA (

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