Redwood Shores, CA - October 17, 2005 - MetricStream, Inc., a market leader in the enterprise-wide quality and compliance market today announced the availability of two new modules for its customer quality solution. The two modules, customer issue management and product change notification, allows MetricStream to continue to provide the most comprehensive and unique customer quality solution in the market today.
Visionary organizations are realizing that handling and resolving product quality issues reported by customers in a consistent and predictable manner is the key to high customer retention. In addition, proactive communication of product changes, obsolescence, alerts and recalls to affected customers is critical to ensuring customer loyalty while reducing product liability and risk. Moreover, companies who have adopted ISO standards have to ensure that their organization adheres to a standardized process for managing customer related issues. The two modules announced today implement best practices for recording and managing product-related issues reported by customers and for planning and managing product change-related issues affecting existing customers. With these two modules, MetricStream provides an end-to-end solution for customer quality, including customer issue management, corrective action management, change notification, document management, audit management and customer/supplier access.
"MetricStream worked very closely with our quality and reliability organization to develop these two modules," said Mark Rioux, VP of Worldwide Quality & Reliability at Fairchild Semiconductor (NYSE::FCS). "We believe that these modules capture the best practices in customer quality management in the industry today".
"We want to continue to be the most compelling quality and compliance management solution in every one of our target segments", said Shellye Archambeau, CEO of MetricStream. "By partnering actively with innovative customers, we ensure that our products continue to lead the industry".
Key Capabilities of the new modules:
Customer Issue Management: This module allows a manufacturer to start the process for investigation and tracking of customer-report quality issues by tracking issues in specific terms and performing containment as well as failure analysis and determining if corrective actions need to be initiated. Key capabilities include:
Change Notification: This module enables manufacturers to standardize the processes for initiating and communicating products changes to enable systematic decision-making and timely communication to all affected customers as well as internal groups. The module covers product changes as well as product obsolescence, alerts and recalls. Key capabilities include:
MetricStream is the market leader in enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management Solutions. MetricStream solutions are used by leading global corporations in diverse industries such as Financial Services, Healthcare, Life Sciences, Energy and Utilities, Food, Retail, CPG, Government, Hi-Tech and Manufacturing to manage their risk management programs, quality management processes, regulatory and industry-mandated compliance and other corporate governance initiatives. MetricStream’s customers include UBS, Société Générale, Pﬁzer, Philips, Cummins, Kellogg’s, Mondelez International, SanDisk, and NetApp. MetricStream also owns and operates the www.ComplianceOnline.com portal - the largest GRC advisory network and one of the largest GRC communities. MetricStream is headquartered in Palo Alto, California, USA (www.metricstream.com).