Mar 08, 2007 | Redwood Shores, Calif. - MetricStream, Inc., a market leader in the enterprise-wide compliance and quality management market, today announced that its MetricStream Quality*Stream software for Customer Quality Management and Corrective Action Request (CAR) system is being used by SanDisk® Corporation. The deployed solution will be integrated with SanDisk's current IT infrastructure.
"We are unequivocally committed to excellence in customer quality", said Rich Witherspoon, Director Worldwide Customer Quality at SanDisk. "This enterprise-class system is one of several tools that will enable us to further streamline and integrate our customer quality processes across various organizations and provide us the foundation to take our customer quality metrics to the next level."
The deployed solution will handle customer quality issues and complaints across the various operating geographies, track the handling of the corrective & preventive actions to address those complaints & material issues, and electronically include SanDisk's customers and suppliers in the resolution of those issues. This system will also provide access to key metrics and/or performance indicators (KPIs) on the quality data across the entire enterprise.
"We are pleased that SanDisk is using our software to streamline their key operational initiative." said Shellye Archambeau, CEO of MetricStream. "We look forward to working closely with them to make their implementation a success. This selection is yet another proof point that leading companies across the world continues to choose MetricStream to rapidly streamline their quality and compliance initiatives."
MetricStream is a market leader in enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management Solutions. MetricStream solutions are used by leading global corporations in diverse industries such as Financial Services, Healthcare, Life Sciences, Energy and Utilities, Food, Retail, CPG, Government, Hi-tech and Manufacturing to manage their risk management programs, quality management processes, regulatory and industry-mandated compliance and other corporate governance initiatives. MetricStream’s customers include Procter & Gamble, UBS, Societe Generale, Pfizer, Philips, Cummins, Kellogg’s, Mondelez International, SanDisk, and NetApp. MetricStream also owns and operates the www.ComplianceOnline.com portal - the largest GRC advisory network and one of the largest GRC communities. MetricStream is headquartered in Palo Alto, California, USA (www.metricstream.com).