Understanding, experience and technology for success
Mar 08, 2007 | Redwood Shores, Calif. - MetricStream, Inc., a market leader in the enterprise-wide compliance and quality management market, today announced that its MetricStream Quality*Stream software for Customer Quality Management and Corrective Action Request (CAR) system is being used by SanDisk® Corporation. The deployed solution will be integrated with SanDisk's current IT infrastructure.
"We are unequivocally committed to excellence in customer quality", said Rich Witherspoon, Director Worldwide Customer Quality at SanDisk. "This enterprise-class system is one of several tools that will enable us to further streamline and integrate our customer quality processes across various organizations and provide us the foundation to take our customer quality metrics to the next level."
The deployed solution will handle customer quality issues and complaints across the various operating geographies, track the handling of the corrective & preventive actions to address those complaints & material issues, and electronically include SanDisk's customers and suppliers in the resolution of those issues. This system will also provide access to key metrics and/or performance indicators (KPIs) on the quality data across the entire enterprise."We are pleased that SanDisk is using our software to streamline their key operational initiative." said Shellye Archambeau, CEO of MetricStream. "We look forward to working closely with them to make their implementation a success. This selection is yet another proof point that leading companies across the world continues to choose MetricStream to rapidly streamline their quality and compliance initiatives."
MetricStream is a market leader in Enterprise-wide Governance, Risk, Compliance (GRC) and Quality Solutions for global corporations. MetricStream solutions are used by leading corporations such as Fairchild Semiconductor, Hitachi Computer Products (America), Pfizer, Subway and TaylorMade-Adidas Golf in diverse industries such as Automotive, Food, Pharmaceuticals, Manufacturing and Electronics to manage their quality processes, regulatory and industry-mandated compliance and corporate governance initiatives, as well as by over a million compliance professionals worldwide via the ComplianceOnline.com portal. MetricStream is headquartered in Redwood Shores, California and can be reached at www.metricstream.com.