Issue Management Software Solutions
Managing issues such as nonconformance, exceptions, loss-events, and process deviations is one of the central functions of an organization's quality, compliance and risk management units. Relying on stand-alone point solutions or paper-based processes to manage issues is ineffective as they fail to address systemic problems due to a lack of broad enterprise reach and visibility. To successfully handle such incidents, managers need a powerful automation and collaboration tools as review and remediation activity often spans across departments.
MetricStream Issue Management software module is a comprehensive solution that enables companies to establish and follow consistent procedures for issue capture, loss event tracking, task management, and status reporting.
The issue management solution supports identification and evaluation
of issues as well as case investigation and tracking leading to an elaborate remediation or corrective action process. The powerful analytics and issue reporting functionality with graphical dashboards give managers complete real-time visibility into the quality and compliance system and provide critical information for reducing the risk of noncompliance. The system also supports the regulatory reporting and submission process with decision trees that identify reportable events.
- Accelerate issue recording, review and approval cycles as incidents automatically move from one stage to the next
- Reduce repeat occurrence with consistent and closed-loop investigation remedial and corrective action process
- Improve communication and teamwork on exception cases across departments and functional areas
- Gain enterprise-wide visibility into the status of issues and incidents and track related process metrics
