Issue Management: Features

Issue Recording
MetricStream Issue Management module allows logging of an issue and assigns a unique case number that can be used to track the incident as it goes through various stages. It captures detailed information about the issue and supports categorization of issue type based on pre-defined criteria and severity level and identification of the responsible unit. The module also supports correlation with past data for quick analysis and decision on the need for remedial action.

Review and Reporting
The system routes the issue for review and analysis to authorized users based on pre-configured rules for review, approval, and disposition. The applications decision tree functionality supports identification of reportable events as well as the type of report that needs to be filed. The process of reporting is simplified as the system automatically generates mandatory reports in formats and layouts prescribed by the regulatory bodies. The reports are generated in standard file types such as MS Word and can be further worked on before being submitted.

Investigation and Remedial Actions
The solution enables triggering automatic alerts and notifications to appropriate personnel for initiating immediate remedial action to contain the impact of the issue and conduct failure investigation to identify root cause. The investigation is driven by collaborative workflows that ensure responsiveness by assigning investigative tasks to an individual or a team with due dates based on severity level. Once a corrective action or remediation is initiated, the case remains open till the action plan is carried out and results verified for effectiveness. Managers can track the status of the case as it automatically moves from one stage to the next based on organizations procedures.

Reports and Metrics
Executive dashboards provide enterprise wide visibility into the issue management process and highlight high-priority cases that need to be addressed. The solution provides complete real-time visibility into the issue and exception data with analytics for trend analysis. Reports for status tracking, scorecards and compliance dashboards can be readily accessed. Graphical executive dashboards and flexible reports with drill-down capability provide statistics and data by a variety of parameters such as business units, processes and divisions.