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Combination of product proliferation, outsourced manufacturing operations, a stringent regulatory environment and rigorous customer requirements is driving Quality Managers to proactively manage their quality processes. Programs implemented at the plant or departmental level fail to address systemic quality problems as they lack a broad enterprise reach. Business performance is directly impacted as noncompliance with quality standards or industry mandates include brand erosion, loss of key customers and higher costs. Quality Managers are leveraging best practices that call for integrated processes for supplier quality, internal quality and customer quality management that provide the organization a 360-degree view of quality-related metrics, information and risks.
MetricStream for Quality Managers
- Document operating procedures and policies
- Track product nonconformance and process deviations
- Record and investigate quality issues from customers
- Implement containment, corrective, preventive actions (CAPAs)
- Manage supplier quality and monitor supplier performance
- Track process metrics in real-time and leverage automatic alerts
- Ensure closed-loop processes that drive continue improvement
- Sustain compliance with standards such as ISO 9000 and cGMPs
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