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Support Services

The MetricStream customer support group tracks, manages, and resolves any issues or questions faced by business users or IT staff. Software issues and enhancement requests follow a well-defined process for resolution and consideration in future releases.

We have support centers in Palo Alto, California, and Bangalore (India), ensuring responsiveness and quick turnaround times for customers opting for the 24-hour support plan. Resolutions to customer issues are often worked on round-the-clock among collaborating teams in the US and in India.

MetricStream offers multiple levels of support to meet varying service level requirements. Each level has a well-defined program that covers the support process, hours, severity levels, target response times, escalation rules, etc.

Support Contact Information
Hotline: 800-858-5658 
Fax line: 650-565-8542 
Web: Support Portal.