Smart Cities

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A practical approach to enable smart cities with GRC Infrastructure
Smart cities will be interconnected with government and private subsystems such as transportation, healthcare, safety and security, education, utilities and real-estate to create an infrastructure for energy policy management, healthcare governance, automated demand & response (ADR), remote monitoring, and fault detection & diagnostics (AFDD).

City planning officials can adopt an integrated Governance Risk and Compliance (GRC) framework on top of their city management system as given below:

Complaint Management: Smart cities will enable citizens to register their complaints (related to transportation, healthcare, security, utilities and others) with city/government officials through a complaint management system. The system will support information technology channels such as mobile SMS, web based application, telephone IVR system to register complaints and route it to appropriate Government official or department. Citizens can use the system to request better citizen services from their elected government officials or city planning authorities and track the complaint from initiation to closure through a closed loop process.

Energy Policy Management: Cities consume massive amounts of energy in commercial and residential buildings, rail network and transit systems, industrial and consumer appliances etc. They must use energy policy management system to enhance reliability, promote economic growth, and address environmental concerns. The energy policy management system will allow city officials to measure, plan, forecast and implement energy policies for better citizen services, promote incentives for peak load management technologies and promote benefits of high-performance building design.

Intelligent Buildings: The building policy management system should support governance of buildings and enable capabilities to analyze energy demand trends for building components, predict future energy requirements and perform energy audits based on environment management systems or regulatory requirements

Healthcare Governance: Healthcare industry involves stakeholders such as health regulators (Dept of Health, FDA, MHRA), healthcare providers - hospitals, pharmaceutical and medical devices companies. City planning authorities can provide access to best healthcare facility to citizens through an integrated system which can track pharmaceutical drugs quality and medical device safety incidents. Government official can use the governance system to ensure Life Sciences companies follow 21 CFR regulatory compliance and cGMP quality processes such as deviations, corrective actions and change control.

City Disaster/Emergency Management Governance: Smart cities manage incidents (loss of life and property, hazards – natural and act of terrorism) through policies for emergency preparedness, protection, response, recovery, and mitigation. The governance system can help city officials in aggregating loss information for multiple incidents, triage incidents, trigger investigative and remedial actions, calculate gross loss information, and report risk exposures to government agencies.

Transportation System Governance: Smart cities can enhance citizen experience in commuting and transportation through governance of operational policies for route optimization, yield/revenue management and compliance with regulations such as FAA for airlines.

Financial Policy Governance: Financial oversight of cities requires governance systems to manage financial policies with capabilities to recommend norms and procedures for stronger internal controls, both internal to city planning authorities and external stakeholders. The system should allow risk management capabilities to identify measure, mitigate, monitor and communicate key risk exposures and help city authorities in financial policy compliance.

Key benefits of a smart cities GRC solution:

• Simplify delivery of services to citizens - less corruption, increased transparency, greater convenience
• Enable governance and compliance of city and federal government policies
• Eliminate layers in interacting with city and government agencies
• Enable citizens and businesses to easily find information and get service from the city agencies
• Simplify government agencies' business processes and reduce costs
• Share GRC and policy management best practices and framework across city planning, execution and management functions.