Delivering Quality Patient Care: Implementing Best Practices Supported by IT Systems

Healthcare providers are faced with a proliferation of compliance requirements related to their operational practices, service delivery procedures and records management. Most organizations are putting systems and processes in place to maintain high standards for service quality and patient safety supported by ongoing external evaluation and accreditation (such as JCAHO). At the same time, a number of private and public initiatives are influencing policy on issues like disclosure, healthcare risk management and medical liability.

In this webinar, the founder of Sorry Works! Coalition, Doug Wojcieszak, will discuss a customer service framework and a programmatic approach that encourages communication and problem solving with patients and families after adverse events.

We will also discuss how leading healthcare organizations are leveraging powerful IT systems to offer high-quality healthcare by implementing solutions for managing audits, executing corrective and preventive action (CAPA) plans and for handling customer complaints.

By improving operational efficiencies in quality systems, such solutions lower the cost of compliance and help create a transparent environment for proactively identifying, tracking and resolving quality and safety issues.

Areas covered in this webinar :

• Overview of customer service framework with respect to adverse events
• Developing an effective a disclosure program
• Improving operational efficiencies in quality processes and systems
• Implementing quality and compliance programs through incident, CAPA and audit management