Best practices to manage your customer quality processes

Organizations driven by either external regulatory requirements (such as FDA regulations) or embedded business models (semiconductor companies) or customer satisfaction initiatives need to ensure that there is a consistent and repeatable process for capturing and resolving customer issues and communicating product changes.

The webinar will discuss and demonstrate the technology that was specifically developed working closely with a Fortune 500 customer to manage customer quality processes. As a result, you will see some of the best practices in customer quality.

Key aspects that will be demonstrated include -

• Recording issues and complaints
• Engaging teams to perform root cause analysis
• Identifying corrective action and then executing a permanent resolution.
• Implementing Product Recall
• Managing product change notification

Register to View this Recorded Webinar