Best practices to manage your customer quality processes
Duration: 1 Hour
Organizations driven by either external regulatory requirements (such as FDA regulations) or embedded business models (semiconductor companies) or customer satisfaction initiatives need to ensure that there is a consistent and repeatable process for capturing and resolving customer issues and communicating product changes.
The webinar will discuss and demonstrate the technology that was specifically developed working closely with a Fortune 500 customer to manage customer quality processes. As a result, you will see some of the best practices in customer quality.
Key aspects that will be demonstrated include -
- Recording issues and complaints
- Engaging teams to perform root cause analysis
- Identifying corrective action and then executing a permanent resolution.
- Implementing Product Recall
- Managing product change notification
Panelist(s) Info:
Ed Park - Director of Sales
Raghuraj Gaikwad - Manager Sales - FDA Compliance
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