Best practices in managing customer quality processes

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Topic: Best practices in managing customer quality processes

Duration: 1 hour

Panelist(s) Info: Anil Gupta, VP of Marketing, MetricStream and Carl McCauley, VP of Sales, MetricStream

Description - Organizations driven by either external regulatory requirements (such as FDA regulations) or embedded business models (semiconductor companies) or customer satisfaction initiatives need to ensure that there is a consistent and repeatable process for capturing and resolving customer issues and communicating product changes.

The webinar will discuss and demonstrate the technology that was specifically developed working closely with a Fortune 500 customer to manage customer quality processes. As a result, you will see some of the best practices in customer quality.

Key aspects that will be demonstrated include -

• Recording issues and complaints
• Engaging teams to perform root cause analysis
• Identifying corrective action and then executing a permanent resolution.
• Implementing Product Recall
• Managing product change notification

To view the recorded webinar, please fill out the form below. For more information, feel free to call us on 650-620-2955/2935 or email us at info@metricstream.com