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Best practices in managing customer quality processes
Register to View Webinar
Topic: Best practices in managing customer quality processes
Duration: 1 hour
Panelist(s) Info: Anil Gupta, VP of Marketing, MetricStream and Carl McCauley, VP of Sales, MetricStream
Description - Organizations driven by either external regulatory requirements (such as FDA regulations) or embedded business models (semiconductor companies) or customer satisfaction initiatives need to ensure that there is a consistent and repeatable process for capturing and resolving customer issues and communicating product changes.
The webinar will discuss and demonstrate the technology that was specifically developed working closely with a Fortune 500 customer to manage customer quality processes. As a result, you will see some of the best practices in customer quality.
Key aspects that will be demonstrated include -
- Recording issues and complaints
- Engaging teams to perform root cause analysis
- Identifying corrective action and then executing a permanent resolution.
- Implementing Product Recall
- Managing product change notification
To view the recorded webinar, please fill out the form below. For more information, feel free to call us on 650-620-2955/2935 or email us at info@metricstream.com.