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Best Practices in Managing Customer Quality Processes

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Topic: Best Practices in Managing Customer Quality Processes

Duration: 1 hour

Panelist(s) Info: Anil Gupta, VP of Marketing, MetricStream and Carl McCauley, VP of Sales, MetricStream

Description: Organizations driven by either external regulatory requirements (such as FDA regulations) or embedded business models (semiconductor companies) or customer satisfaction initiatives need to ensure that there is a consistent and repeatable process for capturing and resolving customer issues and communicating product changes.

The webinar will discuss and demonstrate the technology that was specifically developed working closely with a Fortune 500 customer to manage customer quality processes. As a result, you will see some of the best practices in customer quality.

Key aspects that will be demonstrated include -

  • Recording issues and complaints
  • Engaging teams to perform root cause analysis
  • Identifying corrective action and then executing a permanent resolution.
  • Implementing Product Recall
  • Managing product change notification

To view the recorded webinar, please fill out the form below. For more information, feel free to contact us:

FDA Webinar Team
- Hotline: 650-620-3936
- Email: webinar_fda@metricstream.com		 Quality Webinar Team
- Hotline: 650-620-2927
- Email: webinar_quality@metricstream.com
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