Six Sigma - Guidance towards achieving improved Customer satisfaction, increased profit margins, shorter cycle times and reduced costs.

Abstract: The term "Six Sigma" is a statistical term that refers to 3.4 defects per million opportunities or 99.99966 percent accuracy Developed in the 1980's by Motorola, Six Sigma is a measure of quality that strives for near perfection and is a disciplined, data-driven approach and methodology for eliminating defects in any process from manufacturing to transactional and from product to service. Companies can achieve an incredibly high level of performance with the Six Sigma rigor and data-driven approach to problem solving and business process improvement, since the focus is on driving what is most critical to customers, resulting in increased performance and profitability.