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An Ultimate Guide to Enterprise Risk Management

 

 

What is Enterprise Risk Management (ERM)?

Enterprise Risk Management is a framework that systematically identifies, assesses, and mitigates diverse potential risks such as operational risks, financial risks, or strategic risks, to help attain organizational objectives and strategic goals.

The primary goal of ERM is to assess the potential impact of specific risks on an organization and implement appropriate measures to mitigate or avoid any resulting damage or loss. It addresses multiple risk categories, including financial risk, operational risk, strategic risk, cyber risk, credit risk, and third-party risk. By encompassing all these areas, ERM provides a centralized framework for comprehensively understanding and managing the entire risk landscape of an organization.

What is the Difference Between Risk Management and Enterprise Risk Management?

Historically, risk management has referred to the practices and policies focused on addressing specific risks encountered by a company. However, in recent times, the concept of enterprise risk management has emerged, presenting a comprehensive and holistic approach that encompasses the entire company's risk landscape. ERM allows for a broader view of risks across the organization and promotes an integrated approach to risk management. 

ERM typically categorizes risks into three main types: operational, financial, and strategic risks. Operational risks impact the day-to-day functioning of a company, while strategic risks have long-term implications on the company's plans and objectives. Financial risks pertain to the overall financial stability and well-being of the company. 

Why is Enterprise Risk Management Important?

All organizations, regardless of their industry or market, are exposed to various risks that can have negative consequences. Enterprise Risk Management plays a crucial role in identifying and recognizing potential risk areas that may impact the organization. It involves documenting risks and creating strategies, policies, and roadmaps to proactively overcome or recover from these effects. 

Here are some key reasons why ERM is important:

  • Effective resource management:

    A risk-aware organization can make accurate assumptions about its operations when faced with specific risks. ERM enables organizational preparedness and allows executives to deploy measures for better resource management, including resource preservation, efficient utilization, and future protection.

  • Regulatory compliance: 

    ERM helps companies ensure regulatory compliance with various regulatory requirements. By analyzing and addressing compliance risks, companies can prevent costly fines and legal issues resulting from non-compliance, particularly in heavily regulated industries such as finance, healthcare, and energy. ERM identifies potential compliance risks and helps implement controls to mitigate them. 

  • Achieving strategic goals:

    ERM provides companies with confidence in achieving strategic goals by identifying and mitigating potential risks that could hinder progress. It also helps identify growth opportunities and potential threats that may impact success. 

  • Improved efficiency:

    ERM improves efficiency by identifying and addressing potential issues before they arise. This reduces the time and resources spent on problem-solving, avoids costly disruptions and unplanned downtime, and enhances operational efficiency and profitability. 

  • Positive risk culture:

    A positive risk culture is fostered when employees at all levels understand the importance of risk management and actively identify and address risks. ERM provides tools and resources to develop and maintain a positive risk culture, enabling effective risk management. 

  • Preparedness for audits:

    Companies with a strong ERM program are better prepared for audits and regulatory inspections. This helps avoid negative findings, and penalties, and demonstrates commitment to good governance and compliance. ERM anticipates and prepares for audits by identifying areas of risk and implementing controls. Ensuring business continuity: ERM frameworks enable organizations to create roadmaps and recovery plans to sustain business continuity in the face of realized risks.

What are the Fundamental Components of Enterprise Risk Management?

The COSO framework for enterprise risk management outlines eight fundamental components that guide the establishment of an organization's ERM practices.

  • Internal Environment:

    The internal environment of a company encompasses its corporate culture and atmosphere, influenced by employees and communicated throughout the organization. It sets the tone for the company's risk appetite and management philosophy, often reflected in the actions of all employees.

  • Objective Setting:

    As a company defines its purpose, it must establish objectives that align with its mission and goals. These objectives need to consider the company's risk appetite. For instance, an ambitious company with far-reaching strategic plans should be aware of potential internal or external risks associated with these goals. Aligning risk mitigation measures with objectives, such as hiring additional regulatory staff for unfamiliar expansion areas, is crucial. 

  • Event Identification: 

    Both positive and negative events can significantly impact a company. ERM guidance emphasizes the identification of critical areas and associated events that may have severe consequences. These high-risk events can pose threats to operations (e.g., temporary office closures due to natural disasters) or strategic concerns (e.g., government regulations banning the company's primary product line). 

  • Risk Assessment: 

    In addition to identifying potential events, the ERM framework emphasizes the assessment of risks by evaluating their likelihood and financial impact. This involves considering both direct risks (e.g., an unusable office due to a natural disaster) and residual risks (e.g., employees feeling unsafe returning to the office). Quantifying risks by assessing the probability of occurrence and the financial implications are encouraged. 

  • Risk Response:

    Organizations can respond to risks in four ways: 

    • Risk Avoidance: 

      The company chooses to avoid the risk by discontinuing the activity causing the risk, sacrificing the associated benefits. 

    • Risk Reduction:

      The company remains engaged in the activity but takes measures to minimize the likelihood or magnitude of the risk, such as investing in quality control or consumer education. 

    • Risk Sharing:

      The company accepts the current risk profile and involves an independent third party to share potential losses in exchange for a fee, typically through insurance policies. 

    • Risk Acceptance: 

      The company analyzes potential outcomes and decides whether it is financially viable to pursue risk mitigation practices without making significant changes to operations.

  • Control Activities:

    Control activities refer to the actions taken by a company to establish policies and procedures that enable management to conduct operations while mitigating risk. These internal controls can be categorized into two types:

    • Preventative Control Activities:

      Measures put in place to prevent certain events from occurring, reducing risk. For example, physical locks or keypads restricting access to sensitive areas. 

    • Detective Control Activities:

      Measures aimed at recognizing risky actions that have taken place, allowing management to take appropriate follow-up steps. For instance, alarms or surveillance systems. 

  • Information and Communication:

    Information systems should capture data relevant to management, providing insights into a company's risk profile and risk management. This requires monitoring all aspects of the company without granting exceptions for certain departments. Additionally, relevant data should be analyzed and effectively communicated to employees to foster buy-in and ensure the protection of company assets. 

  • Monitoring: 

    To review policies and practices, a company may engage an internal committee or an external auditor. This involves comparing actual performance with documented policies, gathering feedback, analyzing company data, and highlighting unprotected risks. Given the dynamic nature of the business environment, companies must be prepared to assess their ERM framework and make necessary adjustments.

By implementing these components, organizations can establish a comprehensive and effective enterprise risk management system. 

What are the Key Elements to Consider in Building and Implementing a Robust ERM Framework?

An ERM framework is a comprehensive set of processes that enable organizations to manage their risks effectively. The framework helps businesses organize their risk management efforts and establish practices as well as policies that help with effective ERM. 

To build a robust ERM framework, several key elements need to be considered.

  • Clearly define goals:

    ERM requires organizations to establish clear goals that align with their overall objectives. These goals enable the organization to make informed assumptions and projections about future operations and performance. It is crucial for organizations to understand why they need ERM and set expectations for the exercise to achieve the desired results. 

  • Develop and implement policies:

    Organizations must develop and implement policies that translate the outcomes of the ERM framework into actionable measures. These policies help guide the organization in identifying and mitigating risks effectively. Policies should be well-defined and provide guidelines on risk management practices, ensuring consistency and adherence to the framework. 

  • Determine risk appetite:

    Organizations should have a clear understanding of their risk appetite before making business decisions. Risk appetite defines the level of risk that the organization is willing to accept, the threshold beyond which risks become damaging, and the level of risk that is considered unmanageable. Defining risk appetite helps organizations align their risk management strategies with their overall risk tolerance. 

  • Identify risks:

    A comprehensive risk identification process is crucial for effective ERM. Organizations need to analyze all aspects of their business operations and the market to identify potential risks. These risks should be categorized and documented in a risk universe. Identifying and categorizing risks allows organizations to prioritize and focus their risk management efforts effectively. 

  • Assess risks:

    Risk assessment is a critical step in ERM. Organizations should evaluate the probability of risks occurring, the potential damage they can cause, and the priority in which they should be addressed. Risk assessment helps organizations understand the impact of risks on their overall risk profile and enables them to allocate resources accordingly. 

  • Develop risk response strategies: 

    An ERM framework should include strategies for responding to identified risks. Risk response strategies help organizations mitigate or minimize the effects of risk materialization. These strategies can involve accepting, transferring, mitigating, or avoiding risks. It is essential to document risk treatment plans to ensure consistent and effective execution of response strategies. 

  • Monitor risks:

    Continuous monitoring is crucial for adapting to the evolving nature of risks. While risks have been identified, assessed, and responded to, they need to be regularly monitored and reassessed. This allows organizations to stay proactive and adjust their action plans as the business landscape changes. Periodic and agile risk assessments enable organizations to keep up with emerging risks and take timely preventive measures. 

  • Foster effective communication:

    Communication is a critical component of any ERM exercise. Organizations must ensure transparent and effective communication of risk information to all relevant parties. This promotes awareness and understanding of risks, facilitates consistent implementation of risk management practices, and enables timely and appropriate responses to risk realization. 

  • Harness the Power of Technology:

    ERM platforms offer the capability to store, condense, and monitor a multitude of risks faced by a company. Technology can also facilitate the implementation of internal controls and enable data collection to assess the alignment of performance with ERM practices.

By incorporating these elements into their ERM framework, organizations can build a robust system for managing risks effectively and enhancing their overall resilience. 

What are the Recommended Approaches for Enterprise Risk Assessment?

Enterprise risk assessment is the process of identifying, analyzing, and evaluating potential risks that can impact an organization's objectives, operations, and overall performance. It involves understanding the various risks faced by the organization, assessing their likelihood and potential impact, and developing strategies to manage and mitigate those risks effectively. The recommended approaches for enterprise risk assessment include:

  • Top-Down Approach: 

    This approach starts with an organization-wide assessment of risks and then cascades down to specific departments, processes, or projects. It provides a holistic view of risks and ensures that the most critical risks are identified and addressed. The top-down approach allows for strategic risk management and helps align risk mitigation efforts with organizational objectives. 

  • Bottom-Up Approach:

    In contrast to the top-down approach, the bottom-up approach involves assessing risks at the departmental, process, or project level and then consolidating the results to gain an overall understanding of the organization's risk profile. This approach allows for more detailed insights into specific areas of risk and can be useful for identifying risks that may not be apparent in an organization-wide assessment. 

  • Combination Approach:

    Many organizations adopt a combination of the top-down and bottom-up approaches to enterprise risk assessment. This approach allows for a comprehensive evaluation of risks by considering both the organization-wide perspective and the specific risks at various levels. By combining these approaches, organizations can ensure a more thorough and accurate assessment of risks. 

  • Qualitative and Quantitative Methods:

    Enterprise risk assessment can utilize qualitative and quantitative methods, or a combination of both, depending on the nature of the risks and the available resources. Qualitative methods involve subjective assessments, such as expert opinions, surveys, and interviews, to identify and evaluate risks. Quantitative methods, on the other hand, use statistical analysis, mathematical models, and historical data to quantify risks and estimate their probabilities and potential impacts. Both qualitative and quantitative methods have their strengths and limitations, and organizations should choose the most appropriate method(s) based on their specific needs and capabilities. 

    Qualitative and Quantitative Methods

  • Stakeholder Engagement:

    Engaging key stakeholders throughout the risk assessment process is crucial. This includes involving individuals from different departments, business units, and levels of the organization who have knowledge and expertise related to the identified risks. By involving stakeholders, organizations can gain valuable insights, ensure buy-in, and enhance the accuracy and effectiveness of the risk assessment.

It's important to note that the recommended approach for enterprise risk assessment may vary depending on the organization's size, industry, complexity, and risk management maturity. Organizations should tailor their approach to suit their specific circumstances and ensure that risk assessment becomes an integral part of their overall risk management framework.

Conclusion

In today's complex economy, organizations face numerous variables that impact various aspects of their operations. As a result, effective Enterprise Risk Management (ERM) is essential to navigate the evolving risk landscape. The role of ERM spans across all stages, from the initiation to the completion of processes, projects, or activities undertaken by an organization. Recognizing that even minor changes within the organization can have far-reaching consequences, adopting a holistic ERM approach becomes crucial. It enables organizations to make informed business decisions and ensures their sustainability well into the future. 

With MetricStream Enterprise Risk Management software, you can adopt a systematic approach to effectively manage risks within your organization. Leveraging the MetricStream Platform and employing consistent risk assessment methodologies and standards, our ERM software enables you to gain a precise understanding of risk exposure across various levels of your organization. You can conduct comprehensive risk and control assessments using qualitative and quantitative parameters to establish a comprehensive risk profile. By providing real-time insights into your risk management processes through robust analytics, advanced heat maps, reports, dashboards, and charts, our software empowers you to make informed decisions that are aligned with risk awareness and intelligence.

Enterprise Risk Management is a framework that systematically identifies, assesses, and mitigates diverse potential risks such as operational risks, financial risks, or strategic risks, to help attain organizational objectives and strategic goals.

The primary goal of ERM is to assess the potential impact of specific risks on an organization and implement appropriate measures to mitigate or avoid any resulting damage or loss. It addresses multiple risk categories, including financial risk, operational risk, strategic risk, cyber risk, credit risk, and third-party risk. By encompassing all these areas, ERM provides a centralized framework for comprehensively understanding and managing the entire risk landscape of an organization.

Historically, risk management has referred to the practices and policies focused on addressing specific risks encountered by a company. However, in recent times, the concept of enterprise risk management has emerged, presenting a comprehensive and holistic approach that encompasses the entire company's risk landscape. ERM allows for a broader view of risks across the organization and promotes an integrated approach to risk management. 

ERM typically categorizes risks into three main types: operational, financial, and strategic risks. Operational risks impact the day-to-day functioning of a company, while strategic risks have long-term implications on the company's plans and objectives. Financial risks pertain to the overall financial stability and well-being of the company. 

All organizations, regardless of their industry or market, are exposed to various risks that can have negative consequences. Enterprise Risk Management plays a crucial role in identifying and recognizing potential risk areas that may impact the organization. It involves documenting risks and creating strategies, policies, and roadmaps to proactively overcome or recover from these effects. 

Here are some key reasons why ERM is important:

  • Effective resource management:

    A risk-aware organization can make accurate assumptions about its operations when faced with specific risks. ERM enables organizational preparedness and allows executives to deploy measures for better resource management, including resource preservation, efficient utilization, and future protection.

  • Regulatory compliance: 

    ERM helps companies ensure regulatory compliance with various regulatory requirements. By analyzing and addressing compliance risks, companies can prevent costly fines and legal issues resulting from non-compliance, particularly in heavily regulated industries such as finance, healthcare, and energy. ERM identifies potential compliance risks and helps implement controls to mitigate them. 

  • Achieving strategic goals:

    ERM provides companies with confidence in achieving strategic goals by identifying and mitigating potential risks that could hinder progress. It also helps identify growth opportunities and potential threats that may impact success. 

  • Improved efficiency:

    ERM improves efficiency by identifying and addressing potential issues before they arise. This reduces the time and resources spent on problem-solving, avoids costly disruptions and unplanned downtime, and enhances operational efficiency and profitability. 

  • Positive risk culture:

    A positive risk culture is fostered when employees at all levels understand the importance of risk management and actively identify and address risks. ERM provides tools and resources to develop and maintain a positive risk culture, enabling effective risk management. 

  • Preparedness for audits:

    Companies with a strong ERM program are better prepared for audits and regulatory inspections. This helps avoid negative findings, and penalties, and demonstrates commitment to good governance and compliance. ERM anticipates and prepares for audits by identifying areas of risk and implementing controls. Ensuring business continuity: ERM frameworks enable organizations to create roadmaps and recovery plans to sustain business continuity in the face of realized risks.

The COSO framework for enterprise risk management outlines eight fundamental components that guide the establishment of an organization's ERM practices.

  • Internal Environment:

    The internal environment of a company encompasses its corporate culture and atmosphere, influenced by employees and communicated throughout the organization. It sets the tone for the company's risk appetite and management philosophy, often reflected in the actions of all employees.

  • Objective Setting:

    As a company defines its purpose, it must establish objectives that align with its mission and goals. These objectives need to consider the company's risk appetite. For instance, an ambitious company with far-reaching strategic plans should be aware of potential internal or external risks associated with these goals. Aligning risk mitigation measures with objectives, such as hiring additional regulatory staff for unfamiliar expansion areas, is crucial. 

  • Event Identification: 

    Both positive and negative events can significantly impact a company. ERM guidance emphasizes the identification of critical areas and associated events that may have severe consequences. These high-risk events can pose threats to operations (e.g., temporary office closures due to natural disasters) or strategic concerns (e.g., government regulations banning the company's primary product line). 

  • Risk Assessment: 

    In addition to identifying potential events, the ERM framework emphasizes the assessment of risks by evaluating their likelihood and financial impact. This involves considering both direct risks (e.g., an unusable office due to a natural disaster) and residual risks (e.g., employees feeling unsafe returning to the office). Quantifying risks by assessing the probability of occurrence and the financial implications are encouraged. 

  • Risk Response:

    Organizations can respond to risks in four ways: 

    • Risk Avoidance: 

      The company chooses to avoid the risk by discontinuing the activity causing the risk, sacrificing the associated benefits. 

    • Risk Reduction:

      The company remains engaged in the activity but takes measures to minimize the likelihood or magnitude of the risk, such as investing in quality control or consumer education. 

    • Risk Sharing:

      The company accepts the current risk profile and involves an independent third party to share potential losses in exchange for a fee, typically through insurance policies. 

    • Risk Acceptance: 

      The company analyzes potential outcomes and decides whether it is financially viable to pursue risk mitigation practices without making significant changes to operations.

  • Control Activities:

    Control activities refer to the actions taken by a company to establish policies and procedures that enable management to conduct operations while mitigating risk. These internal controls can be categorized into two types:

    • Preventative Control Activities:

      Measures put in place to prevent certain events from occurring, reducing risk. For example, physical locks or keypads restricting access to sensitive areas. 

    • Detective Control Activities:

      Measures aimed at recognizing risky actions that have taken place, allowing management to take appropriate follow-up steps. For instance, alarms or surveillance systems. 

  • Information and Communication:

    Information systems should capture data relevant to management, providing insights into a company's risk profile and risk management. This requires monitoring all aspects of the company without granting exceptions for certain departments. Additionally, relevant data should be analyzed and effectively communicated to employees to foster buy-in and ensure the protection of company assets. 

  • Monitoring: 

    To review policies and practices, a company may engage an internal committee or an external auditor. This involves comparing actual performance with documented policies, gathering feedback, analyzing company data, and highlighting unprotected risks. Given the dynamic nature of the business environment, companies must be prepared to assess their ERM framework and make necessary adjustments.

By implementing these components, organizations can establish a comprehensive and effective enterprise risk management system. 

An ERM framework is a comprehensive set of processes that enable organizations to manage their risks effectively. The framework helps businesses organize their risk management efforts and establish practices as well as policies that help with effective ERM. 

To build a robust ERM framework, several key elements need to be considered.

  • Clearly define goals:

    ERM requires organizations to establish clear goals that align with their overall objectives. These goals enable the organization to make informed assumptions and projections about future operations and performance. It is crucial for organizations to understand why they need ERM and set expectations for the exercise to achieve the desired results. 

  • Develop and implement policies:

    Organizations must develop and implement policies that translate the outcomes of the ERM framework into actionable measures. These policies help guide the organization in identifying and mitigating risks effectively. Policies should be well-defined and provide guidelines on risk management practices, ensuring consistency and adherence to the framework. 

  • Determine risk appetite:

    Organizations should have a clear understanding of their risk appetite before making business decisions. Risk appetite defines the level of risk that the organization is willing to accept, the threshold beyond which risks become damaging, and the level of risk that is considered unmanageable. Defining risk appetite helps organizations align their risk management strategies with their overall risk tolerance. 

  • Identify risks:

    A comprehensive risk identification process is crucial for effective ERM. Organizations need to analyze all aspects of their business operations and the market to identify potential risks. These risks should be categorized and documented in a risk universe. Identifying and categorizing risks allows organizations to prioritize and focus their risk management efforts effectively. 

  • Assess risks:

    Risk assessment is a critical step in ERM. Organizations should evaluate the probability of risks occurring, the potential damage they can cause, and the priority in which they should be addressed. Risk assessment helps organizations understand the impact of risks on their overall risk profile and enables them to allocate resources accordingly. 

  • Develop risk response strategies: 

    An ERM framework should include strategies for responding to identified risks. Risk response strategies help organizations mitigate or minimize the effects of risk materialization. These strategies can involve accepting, transferring, mitigating, or avoiding risks. It is essential to document risk treatment plans to ensure consistent and effective execution of response strategies. 

  • Monitor risks:

    Continuous monitoring is crucial for adapting to the evolving nature of risks. While risks have been identified, assessed, and responded to, they need to be regularly monitored and reassessed. This allows organizations to stay proactive and adjust their action plans as the business landscape changes. Periodic and agile risk assessments enable organizations to keep up with emerging risks and take timely preventive measures. 

  • Foster effective communication:

    Communication is a critical component of any ERM exercise. Organizations must ensure transparent and effective communication of risk information to all relevant parties. This promotes awareness and understanding of risks, facilitates consistent implementation of risk management practices, and enables timely and appropriate responses to risk realization. 

  • Harness the Power of Technology:

    ERM platforms offer the capability to store, condense, and monitor a multitude of risks faced by a company. Technology can also facilitate the implementation of internal controls and enable data collection to assess the alignment of performance with ERM practices.

By incorporating these elements into their ERM framework, organizations can build a robust system for managing risks effectively and enhancing their overall resilience. 

Enterprise risk assessment is the process of identifying, analyzing, and evaluating potential risks that can impact an organization's objectives, operations, and overall performance. It involves understanding the various risks faced by the organization, assessing their likelihood and potential impact, and developing strategies to manage and mitigate those risks effectively. The recommended approaches for enterprise risk assessment include:

  • Top-Down Approach: 

    This approach starts with an organization-wide assessment of risks and then cascades down to specific departments, processes, or projects. It provides a holistic view of risks and ensures that the most critical risks are identified and addressed. The top-down approach allows for strategic risk management and helps align risk mitigation efforts with organizational objectives. 

  • Bottom-Up Approach:

    In contrast to the top-down approach, the bottom-up approach involves assessing risks at the departmental, process, or project level and then consolidating the results to gain an overall understanding of the organization's risk profile. This approach allows for more detailed insights into specific areas of risk and can be useful for identifying risks that may not be apparent in an organization-wide assessment. 

  • Combination Approach:

    Many organizations adopt a combination of the top-down and bottom-up approaches to enterprise risk assessment. This approach allows for a comprehensive evaluation of risks by considering both the organization-wide perspective and the specific risks at various levels. By combining these approaches, organizations can ensure a more thorough and accurate assessment of risks. 

  • Qualitative and Quantitative Methods:

    Enterprise risk assessment can utilize qualitative and quantitative methods, or a combination of both, depending on the nature of the risks and the available resources. Qualitative methods involve subjective assessments, such as expert opinions, surveys, and interviews, to identify and evaluate risks. Quantitative methods, on the other hand, use statistical analysis, mathematical models, and historical data to quantify risks and estimate their probabilities and potential impacts. Both qualitative and quantitative methods have their strengths and limitations, and organizations should choose the most appropriate method(s) based on their specific needs and capabilities. 

    Qualitative and Quantitative Methods

  • Stakeholder Engagement:

    Engaging key stakeholders throughout the risk assessment process is crucial. This includes involving individuals from different departments, business units, and levels of the organization who have knowledge and expertise related to the identified risks. By involving stakeholders, organizations can gain valuable insights, ensure buy-in, and enhance the accuracy and effectiveness of the risk assessment.

It's important to note that the recommended approach for enterprise risk assessment may vary depending on the organization's size, industry, complexity, and risk management maturity. Organizations should tailor their approach to suit their specific circumstances and ensure that risk assessment becomes an integral part of their overall risk management framework.

In today's complex economy, organizations face numerous variables that impact various aspects of their operations. As a result, effective Enterprise Risk Management (ERM) is essential to navigate the evolving risk landscape. The role of ERM spans across all stages, from the initiation to the completion of processes, projects, or activities undertaken by an organization. Recognizing that even minor changes within the organization can have far-reaching consequences, adopting a holistic ERM approach becomes crucial. It enables organizations to make informed business decisions and ensures their sustainability well into the future. 

With MetricStream Enterprise Risk Management software, you can adopt a systematic approach to effectively manage risks within your organization. Leveraging the MetricStream Platform and employing consistent risk assessment methodologies and standards, our ERM software enables you to gain a precise understanding of risk exposure across various levels of your organization. You can conduct comprehensive risk and control assessments using qualitative and quantitative parameters to establish a comprehensive risk profile. By providing real-time insights into your risk management processes through robust analytics, advanced heat maps, reports, dashboards, and charts, our software empowers you to make informed decisions that are aligned with risk awareness and intelligence.

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