Our Commitment to Excellence
Consistently demonstrate the highest level of skill, competence, and sound judgment in our work Demonstrate honesty, commitment and loyalty to our clients and their families, fellow employees, and our organization Strive to provide the very best service to our clients. Set specific goals and work hard and efficiently to achieve them Continuously improve our work through evaluation, education, and training Recognize and reward those who set and maintain the highest standards of excellence
Each day
we enter the homes of 33,000 clients, where we complete hundreds of thousands of activities
we hire and onboard more than 50 employees
we engage with more than 1,000 referral sources in person or by phone
we field thousands of phone calls from community resources, families, and colleagues
Our success depends on our ability to ensure that client and employee experiences not only meet but exceed defined standards.
BAYADA GRC Framework
Key Opportunities of GRC
Enhance the measurement and reporting of metrics to continuously improve at the individual, office, and practice levels
Improve our ability to demonstrate to our internal and external partners our commitment to, and focus on, quality and compliance
Develop the skills necessary to achieve lasting, continuous improvements that support our growth
Promote consistent accountability of all employees for our compliance Increase performance levels and reduce variation across all five pillars
Current State Assessment
Overview
Today, external and internal events are stored across service offices with no single system to connect all of the dots. Once MetricStream is available, all internal and external events across all service offices will be visible within the system providing a view of the total health of an office.
What Changed
Phase 1 - MetricStream Case Management App
Training & Education Resources
Key Learnings
Use system to drive process where possible – minimize customization
Integrations with other systems can cause complexity
User interface is important – especially if coming from a customized solution or paper forms/tools
Ensure the organization has adequate tools and resources to help promote change
The Road Ahead
Enhance user interface and educational resources to meet the needs of our stakeholders
Design and pilot Phase 2 – incorporating internal and external QA and audit data into MetricStream
Understand how MetricStream will interface with new organizational software tools
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