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Overview

In today’s multifaceted business world, organizations are grappling with a range of internal and external issues arising from risk management, compliance, audits, and other governance processes. To manage and track these issues, many enterprises leverage manual, spreadsheet-based tools. This approach often consumes time, effort, and resources. It also limits enterprise-wide visibility into issues, and slows down the decision-making process.

To strengthen compliance and risk management, it is imperative that organizations manage issues in a simple, systematic, and organized manner. It is also critical that organizations be able to analyze large volumes of issue related data in real time, and automate the issue management process, so that senior stakeholders have a 360-degree view of all issues within the enterprise at any given time.

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Metricstream Issue Management App

The MetricStream Issue Management App enables you to manage and track issues in an automated, structured, and systematic manner. The app provides a single, unified system for enterprise-wide issue management initiatives, thereby making it easier to track and resolve issues, and strengthen compliance and risk management.

The app helps you initiate, manage, and remediate issues from multiple processes efficiently. It also supports cross-functional coordination and collaboration on issue management, and helps in aligning the process centrally with corporate governance and reporting objectives. Powerful analytics, reporting tools, and graphical dashboards provide real-time insights into issue findings, helping you make informed decisions.

Why Metricstream Issue Management App

  • Enables A Systematic And Consistent Approach To Issue Management

    Standardizes and simplifies the overall issue management process across business units, divisions, and global locations

  • Supports A Comprehensive Issue Investigation And Remediation Process

    Helps you identify issues and provide recommendations to resolve them in a timely manner

  • Delivers A Robust Action Plan Implementation Process

    Enables action owners to capture the work performed on an issue, and route the action details for review, approval, and closure

  • Supports Enterprise-Wide Issue Visibility And Informed Decision-Making

    Provides a comprehensive and in-depth view of issues via advanced reports and dashboards to help stakeholders make informed decisions

M7 Platform Highlights

  • 1

    Engaging and Personalized User Experience
    Makes issue management processes simple, context-sensitive, and personalized for each user; facilitates an intuitive and engaging user experience

  • 2

    Configurability
    Supports app configurations and extensions in an upgrade-safe and scalable manner through the MetricStream AppStudio configuration framework; helps the organization adapt to change quickly

  • 3

    Mobility and Layering
    Provides a responsive interface that allows issue management processes to be managed across devices; leverages a REST API integration framework to layer issue management processes over heterogeneous IT systems and business critical infrastructure

  • 4

    Reporting and Analytics
    Delivers powerful visualization tools and analytics to manage and monitor issue related trends, data relationships, and actions in real time across the extended enterprise

  • 5

    Lean and Robust Architecture
    Is built on a lean, modern, scalable, and extensible architecture that enables the global digital enterprises of today to seamlessly scale up and support new users, while also adding new apps and solutions to meet changing organizational needs

Features

  • Capturing Issues

    Capture detailed information about each issue, and categorize it based on pre-defined criteria and severity levels. Route the issue to an authorized approver (based on pre-configured rules for review, approval, and disposal) along with supporting documents. Enable the approver to cancel the issue if it is found to be inconsistent or invalid.

  • Managing Issues

    Once an issue is approved, generate an action plan for issue remediation. Capture all essential details about the action plan, route it for approval, and distribute it to the pre-defined action plan owner/s. You can also suggest an action plan during the issue creation or initiation stage without going through the approval process. In the absence of the issue owner, delegate the issue and action plan to another user without changing the ownership. Enable authorized users to provide comments or feedback on ongoing issues. Once the action plans are implemented, approve, close, reject, follow up, or extend them for further clarification.

  • Action Implementation

    Enable action owners to capture the work done as part of the recommended action plan. Route the action details for review, approval, and closure. Receive a periodic status update from action owners regarding the progress of issue management activities. Integrate these updates in issue and action reports that help managers track the status of issues from one stage to the next.

  • Monitoring Issues, Reports, and Metrics

    Gain enterprise-wide visibility into the issue management process through graphical executive dashboards and flexible reports. Identify high-priority issues that need to be addressed quickly. Drill down to view multiple issue related statistics and data based on a variety of parameters. Deliver a comprehensive, real-time picture of issue and exception data, supported by analytics for trend analysis. Track the status of all issues and the associated actions.

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