Patient safety management has emerged as one of the pivotal concerns of the healthcare industry since the 1990s. Over the years, several faulty health care processes have resulted in severe patient injuries to fatal accidents, drawing negative media and public attention. This could be blamed on human errors, technological errors or faulty organizational systems that fail to anticipate and prevent these tragedies. However the situation demands an urgent call to action.
Medical negligence not only leads to huge penalties levied by the watchdogs, but also the very erosion in public faith and goodwill. Hence healthcare organizations need to adopt a proactive approach to patient safety and quality care. The solution lies in streamlining the patient safety policies, conducting surveys and audits to capture non-compliance issues, using the right controls and checks to detect and prevent adverse events, and ensuring honesty and accountability among all healthcare professionals.
Organizations should also equip medical professionals with reliable information on the latest medico-legal landscape so that they are competent enough to adhere to the appropriate standards. In the recent times, governments and regulators have brought into force various acts and regulations. These include the Patient Safety and Quality Improvement Act (PSQIA) the Patient Protection and Affordable Care Act (PPACA), the Patient Safety and Drug Labeling Improvement Act, and the Patient Care Quality Review Board Act.
A trusted and experienced partner in achieving your goal of a patient-oriented culture is MetricStream. Packed with rich features and industry best practices, MetricStream's centralized solution helps manage all aspects of patient safety and quality care. Built on a flexible GRC platform, the solution extends across the global enterprise. It integrates all patient safety and quality management initiatives in a single framework, streamlines end-to-end processes, and delivers critical risk and quality intelligence in real time.