September 09, 2009 | Palo Alto, California: MetricStream Inc., the market leader in enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management solutions, today announced that it is hosting a complimentary webinar titled "Improve Supplier Quality and Mitigate Supply Chain Risks through Supplier Performance Management” on Thursday, September 10, 2009 at 10:00 am Pacific (01:00 pm Eastern).

In the economic downturn, companies are focusing on techniques to improve profit margin by reducing costs associated with supply chain operations and procurement processes. Even a minor breakdown in the supply chain or a slight deviation from quality specifications can increase costs, hurt sales and reduce profitability. Effective supplier performance management enables companies to benefit from proven best practices such as supplier scorecards, key performance indicators (KPIs), quality metrics, and risk assessments and mitigation to improve quality and manage risk in the supply chain.

This webinar will outline key strategies, techniques and tools essential for managing supplier performance. It will also discuss the currently prevalent approaches and of the evolution of a supplier governance system that covers supplier performance and quality management as well as supply chain risk management.

Specific topics to be covered include:

  • Enable integrated supplier performance and scorecards for multiple attributes (cost, quality, innovation, responsiveness)
  • Integrate supplier nonconformance and corrective actions (SCAR) with supplier performance
  • Implement cost recovery and chargeback programs to reduce cost of poor quality
  • Enable suppliers to view and respond to performance and quality issues
  • Monitor SLA and contract compliance based on KPIs
  • Identify and mitigate supply chain risks and uncover hidden opportunities
  • Conduct ongoing supplier audits, self-assessments, surveys and inspections
  • Implement a supplier governance system that integrates supplier performance with supplier quality and supplier risks to provide a closed-loop system to mitigate supplier chain risks while improving supplier performance and quality.

This webcast will feature Simon Jacobson, Research Director, AMR Research. Simon is responsible for AMR Research's coverage of manufacturing operations-. He examines how global manufacturers apply IT to their processes as part of their ongoing evolution toward becoming demand-driven manufacturers. In addition to ERP, Simon also covers manufacturing compliance and quality management (including environmental health and safety), manufacturing services organizations, and the evolving ecosystem of MES providers across the range of industries that AMR Research studies.

Mr. Jacobson will be joined by Carl McCauley, VP - Quality Management Solutions, at MetricStream.


About MetricStream

MetricStream is the independent market leader in enterprise cloud applications for governance, risk, compliance (GRC), and quality management. MetricStream apps and software solutions improve business performance by strengthening risk management, corporate governance, regulatory compliance, audit management, vendor governance, and quality management for organizations across industries, including banking and financial services, health care, life sciences, energy and utilities, consumer brands, government, technology, and manufacturing. MetricStream is headquartered in Palo Alto, California, with an operations and GRC innovation center in Bengaluru, India, and sales and operations support in 12 other cities globally.(

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