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September 23, 2010 | Palo Alto, California: MetricStream, Inc., the market leader in enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management solutions, today announced that PRA International (PRA), a leading clinical research organization (CRO), has chosen MetricStream to further strengthen its compliance and quality management programs. MetricStream GRC solutionwill enable PRA to maximize quality and ensure consistent compliance with industry mandates and client commitments by streamlining, integrating and automating its auditing and Corrective Action/Preventative Action (CAPA) processes.

PRA is one of the world’s largest clinical research organizations, conducting clinical trials in more than 85 countries across six continents. Backed by over 30 years of experience and more than 2,700 clinical trials in the last five years, PRA is known for its high-quality service and commitment to excellence. PRA requires a sharp and consistent focus on quality and compliance management in order to continue that tradition as it operates in the intricate regulatory environment of global clinical research. MetricStream will help the company meet these demands by providing solutions to measure, monitor and improve quality, as well as manage regulatory obligations.

“We chose MetricStream because of its industry-proven expertise and integrated solutions that address our specific requirements,” said Jeannie Inge, Vice President of IT at PRA. “With MetricStream solutions, we believe that we can continue to set the benchmark for quality and performance standards and enhance our position as a leading global clinical research organization.”

“We are delighted to partner with PRA International, an organization that is truly committed to excellence. It validates our deep domain expertise and thorough understanding of the risk and compliance imperative in the life sciences industry,” says Carl McCauley, Vice President of Sales at MetricStream. “We look forward to working with PRA International and helping the company enhance quality management while confidently addressing compliance demands.”

The MetricStream Audit Management module will enable PRA to automate and streamline all aspects of the company’s audit program. The solution provides the flexibility to manage the complete audit lifecycle from planning and scheduling through implementation, reporting and review, and to audit recommendations and remediation. PRA will use advanced capabilities such as built-in issue tracking, remediation workflows, email-based notifications and alerts, and powerful reporting to implement industry best practices for efficient auditing to ensure ongoing compliance.

Integrated with the Audit Management module is MetricStream’s CAPA Management module. This application will help PRA manage audit findings, process deviations and quality issues from any point across the enterprise. The solution’s automated workflow engine routes such issues through all investigation steps, including root cause analysis, corrective and preventive action planning, action plan verification and effectiveness checks. Powerful analytics and reporting capabilities with graphical dashboards track each CAPA from initiation to closure, giving managers complete real-time visibility into the remediation and issue-tracking process.

MetricStream solutions for life sciences companies have been designed to address unique business challenges faced by organizations engaged in clinical research, pharmaceutical, biotechnology and medical devices fields in order to help them address complex regulatory requirements, industry mandates and client commitments, while improving enterprise collaboration. With MetricStream solutions, companies can manage these assurance functions efficiently and smoothly, using an integrated, centralized approach.

About MetricStream

MetricStream is the independent market leader in enterprise cloud applications for governance, risk, compliance (GRC), and quality management. MetricStream apps and software solutions improve business performance by strengthening risk management, corporate governance, regulatory compliance, audit management, vendor governance, and quality management for organizations across industries, including banking and financial services, health care, life sciences, energy and utilities, consumer brands, government, technology, and manufacturing. MetricStream is headquartered in Palo Alto, California, with an operations and GRC innovation center in Bengaluru, India, and sales and operations support in 12 other cities globally.(

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