September 27, 2011 | Palo Alto, California: MetricStream Inc., the market leader in Enterprise-wide Governance, Risk and Compliance (GRC) solutions, today announced that Chris Mandel, EVP - Professional Services rPM3 Solutions, LLC and Retired Head of ERM, USAA will join Gaurav Kapoor, Chief Operating Officer of MetricStream in a webinar entitled 'Rethinking Operational Risk'.

About the webinar
Over the last decade, frequent and high profile operational losses, coupled with growing operational complexity, new types of threats and exposures, and increasing regulatory oversight have pushed Operational Risk Management (ORM) to the forefront of business activities.

Today, the top priorities among risk professionals include restructuring operational risk infrastructure, changing operational risk methodologies, adapting to troubling risk trends, monitoring emerging risks and building closer ties with the business.

Throughout the above list and indeed throughout risk management there is a recurring need for more openness and collaboration across the enterprise. Many organizations believe that replacing silos and outdated operational risk infrastructure with an integrated and collaborative approach will enable them to become more agile in the face of increasing market volatility, rapid globalization and high complexity.

The 'Rethinking Operational Risk' Webinar will provide a complete perspective on how to manage operational risks effectively in today's business environment. The speakers will explore, discuss and debate:

  • Challenges with the traditional approach to Operational Risk Management
  • Strategies for building a Next Generation Operational Risk Management framework
  • The technology infrastructure necessary to support the Next Generation framework for Operational Risk Management


MetricStream has already received an overwhelming response to the webinar - close to 1000 leading risk professionals have already registered. Clearly, there is a growing need for organizations to redefine their ORM strategies and programs so as to more effectively protect and sustain their business in volatile economic times.

About the speakers

Chris Mandel - Founder and President, Excellence in Risk Management, LLC and Former AVP ERM of USAA 
Christopher E. Mandel is the founder and president of Excellence in Risk Management, LLC., an independent consulting firm specializing in Governance, Risk and Compliance. Prior to electing early retirement and from 2001-2010, Mr. Mandel was Head of Enterprise Risk Management for USAA Group, a $165 billion diversified financial services organization. At USAA, he designed, developed and led the enterprise-wide risk management and corporate insurance centers of excellence. He also served as President and Vice Chairman of Enterprise Indemnity CIC, Inc., an Arizona based alternative risk financing facility.

Mr. Mandel has more than 25 years of experience in risk management and insurance in large, global corporates. He has pioneered the development of cross-enterprise risk management capabilities resulting in S&P rating USAA as "excellent and a leader in ERM" from 2006 through 2010. In 2007, Treasury and Risk Magazine bestowed the Alexander Hamilton Award for "Excellence in ERM" on USAA. Mr. Mandel has been a long term senior leader in the Risk and Insurance Management Society including being elected President and Chief Risk Officer and was named Risk Manager of the Year in 2004.

Mr. Mandel received his B.S. in Business Management from Virginia Polytechnic Institute and State University and an MBA in finance from George Mason University. He holds the CCSA, CPCU, ARM and AIC designations and is a frequent industry speaker, teacher and writer. He writes the "Risk Innovation" column for Risk and Insurance magazine, and in 2008 was elected a member of Risk Who's Who (RWW). He also wrote the Ask a Risk Manager Column for Business Insurance magazine from 1996 through 2008.

Gaurav Kapoor - Chief Operating Officer, MetricStream 
As Chief Operating Officer of MetricStream, Gaurav has overall responsibility for Sales, Marketing, Customer Advocacy and the Partner Ecosystem.

Until 2010, he served as the CFO of the company and the General Manager of GRC. He has held various positions at MetricStream since inception and has been instrumental in shaping key strategic initiatives that have helped MetricStream become a global leader in Governance, Risk and Compliance (GRC). During his tenure, he has led MetricStream's financial strategy as well as Sales, Marketing and Partnerships. He founded that has grown to become a leading online GRC community and content property.

Gaurav has more than a decade of experience in building and growing enterprise software and internet companies. As part of the executive team at ArcadiaOne, Gaurav led the team from inception to profitability and a successful acquisition. Prior to Arcadiaone, he spent nearly a decade in marketing, finance & operating roles with Citigroup. At Citigroup, Gaurav played several executive roles in US and in Asia, including the launch and growth of a pioneering internet based consumer remittance business. Gaurav has a Bachelor in Technology (with Honors) from the Institute of Technology in India, a degree in Business from FMS, Delhi and an MBA from the Wharton Business School, University of Pennsylvania where he graduated as a Palmer Scholar.

He is a thought leader in the GRC space and is a regular speaker at key forums like the IIA, Ops Risk, PRIMIA, ISACA among many others. He also works closely with federal and state policy makers and serves on advisory boards of other technology and media companies.

Join the webinar
The webinar is scheduled to take place on Wednesday September 28, 2011 at 11 am EDT (3 pm GMT). To register for this event, please click here:

About MetricStream

MetricStream is the independent market leader in enterprise cloud applications for governance, risk, compliance (GRC), and quality management. MetricStream apps and software solutions improve business performance by strengthening risk management, corporate governance, regulatory compliance, audit management, vendor governance, and quality management for organizations across industries, including banking and financial services, health care, life sciences, energy and utilities, consumer brands, government, technology, and manufacturing. MetricStream is headquartered in Palo Alto, California, with an operations and GRC innovation center in Bengaluru, India, and sales and operations support in 12 other cities globally.(

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