July 18, 2012 | Palo Alto, California: One of the largest food manufacturing and processing companies in the US is driving better control over food safety risks with MetricStream Food Quality and Safety Management Solution. The implementation of this solution has enabled the company to streamline supplier audits, quality management, enhance product safety, and strengthen compliance with regulatory requirements.

Managing and mitigating risks associated with the production, processing, transportation, distribution, and retail sales of food products is paramount for the company. Improved risk-based audits and quality management throughout its operations are allowing the company to better assess and manage food safety risks. This, in turn, has enabled the company to strengthen consumer trust across its multiple brands, and uphold its reputation.

Food manufacturing and processing companies are under constant pressure from regulators as well as retailers and consumers to demonstrate that they are in control of safety risks, and compliant with  FDA  and FSIS rules and regulations in conducting hazard analyses, and monitoring hygiene and sanitation controls.  Non-compliance can result in fines, recalls, and brand erosion, thus jeopardizing business significantly.

The company’s quality assurance processes span the entire value chain. Supplier and manufacturing plants need to be regularly checked for conformance with sanitation and quality procedures. Raw materials, processing, and packaging operations are monitored to ensure consistency of flavor, texture, purity, and nutrient content. Quality audits are conducted across the enterprise to evaluate compliance with regulations and best practices.

MetricStream’s integrated Food Quality and Safety Management solution has enabled the organization to further enhance its auditing procedures, and track and mitigate any issues that might affect the quality of the final product. The solution has enabled the firm to streamline, plan, and conduct its quality and safety auditing processes cost-effectively and with ease across the growing number of auditable entities - ingredient suppliers, co-manufacturing plants, manufacturing facilities, warehouses, product packaging, and its own proprietary manufacturing processes. The result is a more consistent and collaborative audit function across multiple locations with clearer visibility into food safety and quality processes. In addition, workflows that were manually executed earlier are now automated for improved efficiency and optimal resource utilization.

With MetricStream Food Quality and Safety Management Solution, the company now effectively plans and conducts audits and manages the growing number of suppliers with ease. The solution has also helped the organization manage risks linked with the processing, shipping, delivery, and sales of food products.

Using MetricStream, the organization has deployed a Cloud-based supplier portal, through which the company’s suppliers securely view performance metrics, respond to corrective action requests and audit findings, and report on task assignments.

The solution allows users to conduct offline audits at remote field sites without the need for constant access to a corporate network using MetricStream Briefcase - the offline capability that allows auditors to use a notebook or a handheld device while conducting their audits at remote sites, and documenting their findings. The data is automatically synchronized with the central MetricStream audit database as soon as the user reconnects to the corporate network.

MetricStream Food Quality and Safety Management Solution is helping the firm with its critical quality assurance initiative that is important for market leadership, brand trust, and reputation. The breadth of the solution’s best practices, flexibility, functionality, and in-depth reporting capabilities have enabled the firm to meet its goal of providing completely safe food products with the highest quality in the world.

About MetricStream

MetricStream is the independent market leader in enterprise cloud applications for governance, risk, compliance (GRC), and quality management. MetricStream apps and software solutions improve business performance by strengthening risk management, corporate governance, regulatory compliance, audit management, vendor governance, and quality management for organizations across industries, including banking and financial services, health care, life sciences, energy and utilities, consumer brands, government, technology, and manufacturing. MetricStream is headquartered in Palo Alto, California, with an operations and GRC innovation center in Bengaluru, India, and sales and operations support in 12 other cities globally.(www.metricstream.com).

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