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January 15, 2013 | Palo Alto, California: The United States Pharmacopeial Convention (USP), an internationally recognized standards-setting organization, has chosen MetricStream to monitor and enhance the quality of its operating procedures and processes, which are used to validate public quality standards for drugs, food, and dietary supplements. The MetricStream solution will streamline and integrate various audits carried out across USP facilities, laboratories, and processes. It will also centralize Corrective Action and Preventive Action (CAPA) processes, while improving document control, efficiently capturing quality issues, and accelerating resolution.

Founded in 1820, USP plays an important role in protecting public health. The scientific, non-profit organization sets standards for the identity, strength, quality, and purity of medicines, food ingredients, and dietary supplements manufactured, distributed, and consumed worldwide. USP’s standards are developed and revised by more than 800 volunteer experts, including international participants, and used in more than 140 countries.

“As we establish standards to help secure the quality of drugs and food, we ourselves are continually targeting higher levels of quality in our operating procedures and processes,” said Christine Feaster, Director of Global Quality Assurance at USP. “MetricStream is helping us improve the efficiency, tracking, and transparency of our quality management program by consolidating multiple types of audits, CAPA, and issue management processes in a centralized environment. MetricStream stood out from other vendors because of the ability of its solution to extend beyond quality management to other key areas such as regulatory compliance, and integrate all compliance functions and processes on a common platform.”

The solution will enable systematic and structured audits that transcend silos, facilitating close collaboration across the enterprise. It will also route findings and issues through a closed-loop CAPA process, and ensure that the remediation process is completed to closure. The solution’s Web-based capabilities, together with its support for multiple languages and robust security model, will enable it to be easily leveraged not only by scientific staff and volunteer experts across USP’s global network of professionals, but also USP customers.

 “We are excited to work with USP towards the ultimate goal of helping to ensure the highest quality of drugs and food across global markets,” said Gaurav Kapoor, COO at MetricStream. “Today, MetricStream solutions are being leveraged in various capacities across the pharmaceutical and food ingredients industries - be it manufacturers, the companies that audit them, or, as in the case of USP, the organization that defines widely used standards for drug and food quality. As quality requirements evolve at a rapid pace, the industry is increasingly looking for solutions like MetricStream’s that can efficiently adapt to these changes, and seamlessly integrate into complex organizational environments.”

About MetricStream

MetricStream is the independent market leader in enterprise cloud applications for governance, risk, compliance (GRC), and quality management. MetricStream apps and software solutions improve business performance by strengthening risk management, corporate governance, regulatory compliance, audit management, vendor governance, and quality management for organizations across industries, including banking and financial services, health care, life sciences, energy and utilities, consumer brands, government, technology, and manufacturing. MetricStream is headquartered in Palo Alto, California, with an operations and GRC innovation center in Bengaluru, India, and sales and operations support in 12 other cities globally.(

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