Quality of services is becoming a crucial success factor across every service industry, and healthcare providers are no exception. Today, healthcare organizations face challenges in three key areas, first, in optimizing the quality of their services, second, in laying down standard operating procedures, and third, in ensuring patient safety. To prevent harm to patients, organizations need to enforce a system whereby they are consistently assessing risks, developing dynamic policies, and undergoing frequent audits. Added to this, there is a greater need to develop an organizational culture of investigating past events that have caused or could cause patient safety issues. Identifying and analyzing this data can bring about improvements that also prevent the reoccurrence of similar past incidents in the future.

Healthcare organizations can ensure better patient safety programs by overhauling their approach towards quality management to include proactive and reactive efforts through more streamlined processes. This can be achieved by standardization of procedures, process redesign, and instituting an overall culture of safety - while using technology to enhance the outcome.

Join experts Krishna Lynch, Former Director of Risk Management and Patient Safety Officer at Vanguard Westlake Hospital, and Timothy Schmutzler, Regional VP of GRC and Quality Management Solutions at MetricStream during this webinar, which will provide you with insights that help ensure your organization is better able to do the following:

  • Identify loopholes in the overall quality program
  • Prioritize patient safety initiatives
  • Perform investigations to identify patient safety failure points
  • Focus on proactive approaches that may reduce the risk of future patient harm
  • Leverage technology to augment patient safety initiatives


Attend the webinar
This webinar is scheduled to take place on Thursday, March 7, 2013 at 9:30 am Eastern Time. To register for this event, and to learn more about the webinar and speakers, please click here.

About MetricStream

MetricStream, the independent market leader in enterprise and cloud applications for Governance, Risk, Compliance (GRC) and Quality Management, makes GRC simple. MetricStream apps improve business performance by strengthening risk management, corporate governance, regulatory compliance, vendor governance, and quality management for hundreds of thousands of users in dozens of industries, including Financial Services, Healthcare, Life Sciences, Energy and Utilities, Food, Retail, CPG, Government, Hi-Tech and Manufacturing. MetricStream is headquartered in Palo Alto, California, with an operations and R&D center in Bangalore, India, and sales and operations support in 12 other cities globally. (www.metricstream.com).

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