Mar 08, 2007 | Redwood Shores, Calif. - MetricStream, Inc., a market leader in the enterprise-wide compliance and quality management market, today announced that its MetricStream Quality*Stream software for Customer Quality Management and Corrective Action Request (CAR) system is being used by SanDisk® Corporation. The deployed solution will be integrated with SanDisk's current IT infrastructure.

"We are unequivocally committed to excellence in customer quality", said Rich Witherspoon, Director Worldwide Customer Quality at SanDisk. "This enterprise-class system is one of several tools that will enable us to further streamline and integrate our customer quality processes across various organizations and provide us the foundation to take our customer quality metrics to the next level."

The deployed solution will handle customer quality issues and complaints across the various operating geographies, track the handling of the corrective & preventive actions to address those complaints & material issues, and electronically include SanDisk's customers and suppliers in the resolution of those issues. This system will also provide access to key metrics and/or performance indicators (KPIs) on the quality data across the entire enterprise.

"We are pleased that SanDisk is using our software to streamline their key operational initiative." said Shellye Archambeau, CEO of MetricStream. "We look forward to working closely with them to make their implementation a success. This selection is yet another proof point that leading companies across the world continues to choose MetricStream to rapidly streamline their quality and compliance initiatives."

About MetricStream

MetricStream is the independent market leader in enterprise cloud applications for governance, risk, compliance (GRC), and quality management. MetricStream apps and software solutions improve business performance by strengthening risk management, corporate governance, regulatory compliance, audit management, vendor governance, and quality management for organizations across industries, including banking and financial services, health care, life sciences, energy and utilities, consumer brands, government, technology, and manufacturing. MetricStream is headquartered in Palo Alto, California, with an operations and GRC innovation center in Bengaluru, India, and sales and operations support in 12 other cities globally.(

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