August 17, 2007 | Redwood Shores, CA - MetricStream, Inc., the market leader in enterprise-wide Governance, Risk, Compliance (GRC) and Quality Management solutions, today announced that Aberdeen Group's recent report titled "The Cost of Quality: Benchmarking Enterprise Quality Management" measured benefits of implementing quality management systems and recognized a MetricStream customer, Fairchild Semiconductor (NYSE: FCS), for successfully implementing an enterprise-wide quality management and compliance system to achieve Best-in-Class operational performance.

The study found that Best-in-Class manufacturers are over three times more likely to implement quality management systems. Best in class manufacturers were defined as the top 20% of performers in a weighted average across three KPIs: Defects per Million Opportunities, First Pass Yield, and Overall Yield.

Among 333 manufacturers studied, the report highlights Fairchild Semiconductor, one of MetricStream's customers in the hi-tech manufacturing industry. "Our findings are clear that Best-in-Class organizations are leveraging automated tools for managing quality workflows, alerts, RMAs, supplier scorecards, nonconformance and CAPA, quality dashboards and audits," said Matthew Littlefield, a Manufacturing Research Analyst with the Aberdeen Group and author of the report. "Technology enablers, MetricStream, play a crucial role in transforming disparate silos of quality data into actionable intelligence to improve product quality and reduce costs."

Based on the findings Littlefield adds the following recommendations to achieve Best-in-Class performance:

  • Measure the cost of quality. Doing so is a necessary first step to creating a Best-in-Class quality management system.
  • Automate quality processes that enable Best-in-Class performance, including: Genealogy and Traceability, SPC, Quality Dashboards, and Audit Documentation.
  • Implement an Enterprise-Wide Quality Management System and focus on creating real time interoperability with plant floor automation, MES, and SCM.

The report can be downloaded from MetricStream's website at

"We are excited about the findings of this Aberdeen report. It demonstrates the value of MetricStream's comprehensive software solutions for managing quality and compliance programs within an organization as well as for streamlining business processes involving suppliers and customers," said Shaf Begen, Director of Product Marketing at MetricStream.

About MetricStream

MetricStream is the independent market leader in enterprise cloud applications for governance, risk, compliance (GRC), and quality management. MetricStream apps and software solutions improve business performance by strengthening risk management, corporate governance, regulatory compliance, audit management, vendor governance, and quality management for organizations across industries, including banking and financial services, health care, life sciences, energy and utilities, consumer brands, government, technology, and manufacturing. MetricStream is headquartered in Palo Alto, California, with an operations and GRC innovation center in Bengaluru, India, and sales and operations support in 12 other cities globally.(

Press contact

[email protected]

Get a demo Download RFP Template Pricing Contact