Understanding, experience and technology for success
Many quality directors have difficulty in getting capital budget approvals to acquire a badly needed Quality Management System (QMS). The reason in most situations is that their justification approaches the system benefits from a bottom-up operational perspective -the new system will provide a mechanism to achieve key quality objectives such as issue tracking, developing and implementing corrective actions and reporting on the key process improvement metrics.
While meeting these requirements enables an organization to standardize and automate its approach to quality improvement, it does not bring to light the key quality related issues that the senior management worries about. Such topics include
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A justification for a QMS must address how the system will address three key issues - bottom-up operational management, top-down risk and cost management and financial ROI. The following is a list of topics that a QMS request-for-budget document should clearly address:
A well framed 'request for budget' that addresses bottom-up operational needs and top-down management requirements, along with well quantified financial justification will go a long way in satisfying all relevant stakeholders to approve the funding for a Quality Management System.