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Solution Consultant – Solution Architect Role
MetricStream is seeking a Solution Consultant to join our Customer Services Team. In this role, you will collaborate closely with various stakeholders, including customers, product management, QA, Solutions and support teams, to: Elicit, analyze, and document business requirements for high-quality applications. Bridge the gap between business needs and technical solutions by translating requirements into functional specifications. Contribute to the development process by participating in workshops, user stories creation, and solution design. Support the implementation and testing phases by ensuring requirements are met and providing ongoing communication
VP Customer Outcomes & Forward Engineering
Reports to: Chief Customer Officer New, distinct org — peer to (not a replacement for) the existing core Solutions organization, which continues to own non-AI GRC solutioning and also reports to the CCO
Sales Director
We're looking for an elite Sales Director who has thrived at a world-class SaaS company and is ready to bring that same intensity, discipline, and customer-centric approach to MetricStream. You'll step into a role with an active, well-funded pipeline from day one — your job is to run a sharp sales process, advance deals with urgency, and close. We target large, complex organizations that are undergoing AI-driven transformation. While preferable, you don't need a GRC background. You DOneed elite sales instincts, intellectual curiosity, a hunger to succeed and a genuine excitement about how AI is changing enterprise software. The rest you'll learn fast.
Head of Services
We're looking for a seasoned Head of Services to lead the organization responsible for how MetricStream delivers value to its customers, from implementation through to ongoing support. This is a senior leadership role for someone who has built and run global services and support functions before, understands what world-class delivery and support look like at enterprise scale, and is excited to modernize that function through AI-driven ways of working. You'll bring structure, rigor, and ambition to an organization serving some of the world's most demanding enterprise clients, and you'll do it as a genuinely engaged operator - close enough to the business to know where the real risks and opportunities sit, not removed from it
We know we are better together and our diversity makes us stronger!
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Employee Testimonials
Rose Mary Victor
Associate Manager, Sales & Business Development
Collaborate and partnership is most important for success in any business...as leaders, we need to collaborate with our team members, stakeholders, and customers to ensure successful growth for the organization and ourselves.
Mahesh Chandra L
Manager, QA - Customer Services Europe.
I connect with Collaboration as a core value of MetricStream because it reminds us we won't thrive without recognizing each others strengths. To us, collaboration means listening and evolving together, helping and supporting each other for the sake of a collective goal.
Phanindra Kishore DBV
Senior Director, Service Delivery - Customer Services Americas
Risk is essential for growth and competence. MetricStream being a risk company, we consider risk as potential opportunity to scale and expand. We follow this mantra across our employees, partners and customers.
Our Vision
Creating a world that harnesses risk to accelerate responsible growth.
Our Mission
Empowering organizations to transform risk into a strategic advantage.
Core Values
Grow
We enable our customers and partners to grow with risk aware-decisions. We are passionate about helping our customers and partners turn risk into a competitive advantage.
Disrupt
We empower our customers and partners to push the boundaries of what they thought was possible. We are committed to delivering market-leading solutions that move beyond resilience to thriving on risk.
Collaborate
We are an extension of our customers and partners. We know we are better together and appreciate the diversity and unique perspectives that contribute to our collective success. We deliver on the promises we make.
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