Banking and Financial Services

Banking and financial services organizations face some of the most complex governance, risk, and compliance (GRC) challenges across any industry. These include navigating stringent regulatory requirements from bodies such as OFAC, SEC, OCC, FINRA, FFIEC, CFPB, FRB, EBA, FCA, BOE, APRA, and PRA, while simultaneously managing escalating cyber threats, growing third-party ecosystems, and increasing expectations around ESG performance and operational resilience.

MetricStream supports operational resilience by providing a unified platform that integrates workflows for managing operational risk, cyber risk, compliance risk, third-party risk, and business continuity planning. Financial institutions can identify and analyze critical operations, determine risk appetite, set risk tolerances, and run scenario analysis and simulations, helping them prepare for and prevent potential disruptions before they affect service delivery or regulatory standing.

MetricStream provides access to a broad library of international, federal, and state regulations relevant to financial services, enabling organizations to track regulatory changes, establish compliance management workflows, update and communicate policy changes, and manage regulatory exams and case incidents. The solution helps compliance teams spend less time on manual tracking and more time responding strategically to evolving obligations from regulators such as the FCA, SEC, EBA, and APRA.

AI capabilities in MetricStream's banking and financial services solution automate and streamline several high-effort tasks. These include AI-powered data mapping that identifies gaps, missing linkages, and redundancies in risk and control data; AI-driven cognitive insights that flag control deficiencies and overlaps; semantic analytics that identify and recommend actions for issues; and intelligent summarization for real-time audit insights. Together, these capabilities enable faster, data-backed decisions across risk, audit, and compliance functions.

MetricStream's Third-Party Risk Management solution provides financial institutions with an integrated, real-time view of risks across their vendor and supplier ecosystem. Organizations can perform assessments, scoring, reporting, and risk mitigation across multiple risk domains, including operational risk, data privacy, cybersecurity, anti-bribery and anti-corruption, financial risk, and business continuity. This approach enables proactive identification and mitigation of third-party and fourth-party risks throughout the full supplier lifecycle.

MetricStream's Cyber GRC solution helps financial institutions gain enterprise-wide visibility into IT and cyber risk posture, prioritize cybersecurity investments, and adopt industry best-practice frameworks, including ISO 27001, NIST CSF, and NIST SP800-53. The solution enables advanced cyber risk quantification, expressing risk exposure in monetary terms, so security and risk teams can make cost-effective decisions about which risks to accept, mitigate, or transfer.

MetricStream's Internal Audit solution helps banking organizations centrally manage all audit projects and execute a risk-based approach that prioritizes audit tasks and resources based on risk criticality. Audit planning, scheduling, and execution are streamlined through intuitive dashboards, real-time data access, and AI capabilities that manage audit issues. The result is improved auditor productivity, better collaboration across audit teams, and a clearer picture of audit posture across the business.

According to MetricStream customer responses and the GRC Journey Business Value Calculator, banking and financial services organizations using MetricStream have achieved a 67% improvement in risk reporting visibility and efficiency for executive management and the board, a 90% reduction in the time taken to manage compliance activities, and an 80% decrease in third-party onboarding time. These outcomes reflect the platform's impact on reducing manual effort, accelerating risk decisions, and improving governance maturity.

MetricStream's Operational Risk Management solution supports Basel Accord requirements by enabling organizations to manage internal risk events and losses in compliance with industry regulations. The platform supports categorizing and classifying business lines and loss events based on Basel standards, and provides AI-infused issue and action workflows that use semantic analytics to identify, flag, and recommend actions for operational risk issues, helping banks meet both quantitative and qualitative Basel expectations.

MetricStream's GRC platform is designed for the full spectrum of banking and financial services organizations, including retail and commercial banks, investment management firms, capital markets institutions, insurance-linked financial groups, and financial holding companies operating across multiple geographies. Organizations such as Standard Chartered Bank and LSEG (London Stock Exchange Group) have implemented MetricStream solutions to strengthen risk management, compliance, and operational resilience at an enterprise scale.