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M7 Case and Incident enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk. Reports and dashboards provide visibility into the case and incident management program.

Case and Incident Management

Case and Incident Management


MetricStream Case and Incident Management built on the M7 Integrated Risk Platform - intelligent by design, enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk. Reports and dashboards provide visibility into the case and incident management program.

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50%

improvement in case management cycle time.

Business Value Delivered

Strengthen your GRC program and improve policies and controls by leveraging key insights from case and incident data. Reduce potential risk by analyzing the current case data and benchmarking metrics to identify root causes. Promote a culture of integrity by providing a safe and secure way to report cases and incidents.

Key Features
Intuitive Dashboards and Reports

Gain comprehensive visibility into case and incidents across the organization.
Case and Incident Reporting

Report cases from multiple sources, classify cases, and relate them to other incidents, policies, regulations, processes, and controls.
Case and Incident Triaging

Manage investigative tasks with collaborative workflows, capture findings, and identify the underlying root cause.
Case and Incident Investigation

Assign and monitor case and incident remedial actions and track them to closure.
Case and Incident Management
More Insights
Insight
  • Sharpening the Focus on Compliance During Times of Uncertainty
    This insight highlights key recommendations on how compliance professionals can step up, sharpen their focus and stay on top of existing and new… Learn more
  • 6 Reasons Why Organizations Need to Quantify IT and Cyber Risk
    Learn about the advantages of quantifying your cyber and IT risks to achieve a competitive advantage and a robust cybersecurity program. Learn more
  • Are You Prepared for the Risks on the Horizon?
    An overview of how organizations need to quickly pivot and respond to new risks with increased focus on risk awareness. Learn more
  • We remain committed through these challenging times
    Learn how we can help organizations plan, act, and adapt to remain resilient Learn more
Product Overview
  • Case and Incident Management Product Overview
    Case and Incident Management ensures a consistent approach to managing cases. Learn more
Analyst Report
  • Gartner IT Risk Management 2020
    MetricStream Recognized as a Leader in the 2020 Gartner Magic Quadrant for IT Risk Management Solutions Learn more
  • Gartner IT VRM 2020
    We’re Delighted to Be Recognized as a Leader in the 2020 Gartner Magic Quadrant for IT Vendor Risk Management Tools Learn more
  • Chartis Research Report 2019
    MetricStream Positioned as a “Category Leader” in Six Quadrants in the Chartis Research Enterprise GRC Solutions Report, 2019 Learn more
  • Vendor Viewpoint: Governance, Risk and Compliance Management
    The report will provide in-depth current analysis and market perspective on the evolving trends within GRC and competitive landscape for… Learn more
eBook
  • Boosting Third-Party Risk Management in a Time of Uncertainty
    Just about everything we do today has some level of third-party involvement whether we’re aware of it or not. Learn more
  • Curated Insights on IT GRC
    Organizations today face a powerful cocktail of risks. Learn more
  • The Future of Integrated Risk Management
    As markets and organizations grow more interconnected, so also do the associated risks. Learn more
  • A Holistic Approach to Compliance that Promotes a Culture of Trust and Integrity
    A strong compliance function is critical to organizational success. In this eBook, discover key focus areas in building a strong compliance… Learn more
Customer Experience
Better Insights.
Better Decisions.
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Measurable Outcomes

Reduce potential risk and increase agility by streamlining the case and incident management lifecycle and gaining key insights from case and incident data.

MetricStream Case and Incident Management helps establish a consistent case and incident management process across business units, divisions, third parties, and global locations. Configurable workflows for different types of cases can be supported based on each organization’s unique requirements. The product provides visibility into various cases and incidents across the enterprise and helps identify risks and trends. Case and Incident Management also helps ensure that appropriate action is taken to reduce liabilities and prevent the recurrence of a case.