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M7 Case and Incident enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk. Reports and dashboards provide visibility into the case and incident management program.

Case and Incident Management

Case and Incident Management


MetricStream Case and Incident Management built on the MetricStream Platform, enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk. Reports and dashboards provide visibility into the case and incident management program.

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  Case and Incident Management

Business Value Delivered

50%

improvement in case management cycle time.

  • Strengthen your GRC program and improve policies and controls by leveraging key insights from case and incident data.
  • Reduce potential risk by analyzing the current case data and benchmarking metrics to identify root causes.
  • Promote a culture of integrity by providing a safe and secure way to report cases and incidents.
  • BUSINESS VALUE CALCULATOR
Key Features
Intuitive Dashboards and Reports

Gain comprehensive visibility into case and incidents across the organization.
Case and Incident Reporting

Report cases from multiple sources, classify cases, and relate them to other incidents, policies, regulations, processes, and controls.
Case and Incident Investigation

Manage investigative tasks with collaborative workflows, capture findings, and identify the underlying root cause. 
Case and Incident Remediation

Assign and monitor case and incident remedial actions and track them to closure.
Case and Incident Management
More Insights
Analyst Reports
  • GRC 20/20 Vendor Viewpoint - Governance, Risk Management & Compliance Insight
    MetricStream provides one of the most comprehensive set of GRC capabilities in the context of business. Learn more
  • Bridging the gap between Business GRC and IT GRC
    In this report, leading analyst firm KuppingerCole analyzes MetricStream's IT-GRC Solution portfolio and its relevance in the current IT landscape… Learn more
  • GRC Vendor Implementation Success Strategies
    In the latest Blue Hill Research Report, “GRC Vendor Implementation Success Strategies”, process change, solution tailoring, deployment, and… Learn more
  • Vendor Viewpoint: Governance, Risk and Compliance Management
    The report will provide in-depth current analysis and market perspective on the evolving trends within GRC and competitive landscape for… Learn more
Articles
  • The Power of Agile GRC
    Learn about the 4 steps that organizations can take to build agile and adaptable GRC programs. Learn more
  • Governance, Risk, and Compliance: Smooth Seas Do Not Make Skillful Sailors
    The Aite Group looks at the environment for GRC technology within the financial services industry. It discusses the challenges and benefits of the… Learn more
  • Build A Governance, Risk, And Compliance Strategy Worthy Of Business Consideration
    Governance, risk management, and compliance are far too often positions of emergency response. To get your team and key stakeholders on board, and… Learn more
  • Build The Business Case For GRC
    Read the Forrester GRC Playbook, bought to you by MetricStream, which outlines the essential elements required to build a strong business case to… Learn more
Videos
  • Lessons Learned - EGRC and Enterprise Capabilities - Fannie Mae
    Watch MetricStream SVP, Brenda Boultwood, as she discusses enterprise GRC capabilities with Peter Bannister, VP - Enterprise GRC Program, Fannie… Learn more
  • BCBS Michigan Case Study: Integrated GRC - A Compliance Perspective
    We've retired roughly over 200 SharePoint sites, across the company we've retired about 10 legacy systems to date and we're retiring more and more… Learn more
Product Overview
  • Case and Incident Management Product Overview
    Case and Incident Management ensures a consistent approach to managing cases. Learn more
eBooks
  • A Holistic Approach to Compliance that Promotes a Culture of Trust and Integrity
    A strong compliance function is critical to organizational success. In this eBook, discover key focus areas in building a strong compliance… Learn more
  • The Future of Integrated Risk Management
    As markets and organizations grow more interconnected, so also do the associated risks. Learn more
  • Curated Insights on IT GRC
    Organizations today face a powerful cocktail of risks. Learn more
  • Boosting Third-Party Risk Management in a Time of Uncertainty
    Just about everything we do today has some level of third-party involvement whether we’re aware of it or not. Learn more
Customer Experience
Client Companies
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Better Insights.
Better Decisions.
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Measurable Outcomes

Reduce potential risk and increase agility by streamlining the case and incident management lifecycle and gaining key insights from case and incident data.

MetricStream Case and Incident Management helps establish a consistent case and incident management process across business units, divisions, third parties, and global locations. Configurable workflows for different types of cases can be supported based on each organization’s unique requirements. The product provides visibility into various cases and incidents across the enterprise and helps identify risks and trends. Case and Incident Management also helps ensure that appropriate action is taken to reduce liabilities and prevent the recurrence of a case.

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