M7 Case and Incident enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk. Reports and dashboards provide visibility into the case and incident management program.
Case and Incident Management
MetricStream Case and Incident Management built on the MetricStream Platform, enables you to establish and follow consistent procedures for case and incident planning and administration, recording, triaging, routing, investigating, tracking, and closure. Cases can be reported from multiple sources, such as emails, hotlines, and intranet portals, with the option of anonymity. Cases/incidents can be aligned to organizations, processes, controls, risks, policies, and regulations to identify compliance or regulatory risk. Reports and dashboards provide visibility into the case and incident management program.
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50%
improvement in case management cycle time.
Business Value Delivered
- Strengthen your GRC program and improve policies and controls by leveraging key insights from case and incident data.
- Reduce potential risk by analyzing the current case data and benchmarking metrics to identify root causes.
- Promote a culture of integrity by providing a safe and secure way to report cases and incidents.
Key Features
Intuitive Dashboards and Reports
Case and Incident Reporting
Case and Incident Investigation
Case and Incident Remediation
Customer Experience
We've got 2000 core users those are people that are in the solution at least annually. Of that 2000 number roughly 85% are in atleast quarterly.
Mike Cover
Director, OGACC Technology and Operations
BCBS Michigan
We are happy to say our compliance to incident reporting and tracking in the new software is now at 96%, previously in the first edition, it was 4%. Our action tracking today is at 89% and previously it was I think 17%.
Mark Gibb
Senior Vice President Safety & Standards
Dnata
We have got one set of reports that is monthly and the audience for this is everyone across the company. We send it out to not only senior management but also line level managers as well. We use data from MetricStream to source the actual information.
Arpit Shah
Director, Data & Reporting (Internal Audit)
DTCC
Today we have implemented about 6 modules in production. We started off with Case, PDMS, we went with Issue Management enterprise wide. We have about 2000 users.
Sridevi Mullapudi
Senior Director
Fannie Mae
Better Insights.
Better Decisions.
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Measurable Outcomes
Reduce potential risk and increase agility by streamlining the case and incident management lifecycle and gaining key insights from case and incident data.
MetricStream Case and Incident Management helps establish a consistent case and incident management process across business units, divisions, third parties, and global locations. Configurable workflows for different types of cases can be supported based on each organization’s unique requirements. The product provides visibility into various cases and incidents across the enterprise and helps identify risks and trends. Case and Incident Management also helps ensure that appropriate action is taken to reduce liabilities and prevent the recurrence of a case.