Easily manage planning and administration of cases and incidents across the organization. Maintain a single source of truth regarding case and incident details including investigations leveraging the product’s integrated information architecture that avoids scattered documents and emails. Leverage different collaborative workflows depending on the types of cases and incidents.

Directly report a case or incident in the product or trigger it from multiple sources, classify cases, and relate them to other incidents, policies, regulations, processes, and controls. Capture and classify cases and incidents based on pre-defined criteria, including severity levels.

Triage the cases and incidents from various sources in the triage queue and route it to the appropriate team depending on the severity and the priority of the incident. The triage team can secure the reported cases, determine the threat, and assign the case or incident to the relevant owners for remediation.

Manage investigative tasks with collaborative workflows, track the investigations, capture findings, and identify the underlying root cause. Trigger investigations to identify why the case/incident occurred, and who was responsible. Assign investigative tasks to multiple users, enabling parallel investigations.

Assign remedial actions and monitor the execution of each remedial action. Track action items, due dates, and trigger reminders and escalations if required. Close the case or incident after effective remedial action has been taken.

Gain comprehensive visibility into the case and incident management process and identify high-priority cases that need to be addressed using graphical dashboards with drill-down capabilities. Track cases and incidents in real time and leverage built-in analytics for trend analyses.