Business Continuity Management Software

MetricStream Business Continuity Management (BCM) is an AI-first business continuity management software product that empowers enterprises to strengthen business resilience through coordinated response strategies for recovering from business disruptions. It provides a flexible, integrated platform for business continuity planning, risk assessments, disaster tracking, recovery action management, and crisis management—including emergency mass notification capabilities across 25+ communication channels. 

Business continuity management software is a platform that helps organizations plan, test, and execute coordinated response strategies for operational disruptions and disasters. It consolidates Business Impact Analysis (BIA), continuity planning, risk assessment, exercise management, and crisis response in one system. MetricStream BCM software adds AI-guided workflows and automated emergency notification across 25+ channels.

According to customer responses and the GRC Journey Business Value Calculator, MetricStream Business Continuity Management has delivered an 80% reduction in the time taken to create and review a business impact analysis and a 40% reduction in the costs of managing a scaled-up business continuity planning and exercise process.

MetricStream Business Continuity Management triggers Business Impact Analysis (BIA) surveys to identify critical assets and processes across the organization. Recovery Time Objective (RTO) and Recovery Point Objective (RPO) dependencies are mapped through the product's business process modeling capabilities and visualized using the Data Explorer. These RTO and RPO mappings help organizations determine which resources and processes must be restored first following a disruption.

MetricStream Business Continuity Management includes emergency mass notification capabilities that allow organizations to create and manage emergency call trees, user distribution lists, and notification templates across more than 25 distinct communication channels. Automated alerts are triggered when a crisis event occurs, ensuring that the right people receive timely notifications through their preferred channels. This integration with Emergency Mass Notification Systems (EMNS) significantly improves response times during a crisis.

As a business continuity planning software, MetricStream Business Continuity Management allows organizations to create and maintain continuity plans from pre-defined, customizable templates. Plans are linked to business processes, critical IT assets, key contacts, and geographic locations. Recovery tasks and timelines are defined using Gantt charts. Plan exercises test whether the activities outlined are effective and up-to-date, with test results stored in a centralized register to support continuous improvement. 

MetricStream Business Continuity Management provides powerful workflows to declare, report, and manage a crisis through to closure. Risk profiles, control ownership, and assessment plans are monitored in real time during a crisis, and remediation status is recorded using graphical charts. The platform's integration with Emergency Mass Notification Systems allows organizations to communicate and mobilize response teams quickly and through multiple channels simultaneously.

MetricStream Business Continuity Management uses AI in its Intelligent Issue and Action Management capability to quickly identify related issues triggered by risk assessments, plan exercises, and crises. AI recommends issue classifications and appropriate action plans, and tracks issue status at each stage of the management process. This accelerates the response and recovery process by reducing the manual coordination effort during and after a disruption.

MetricStream Business Continuity Management enables both qualitative and quantitative assessments of business continuity risks impacting key processes and assets. Risk assessments can be planned, scheduled, and executed across geographies and business units. Assessment results feed into the business continuity planning process, ensuring that recovery strategies are grounded in an accurate understanding of the organization's actual risk exposure.

MetricStream Business Continuity Management integrates with the broader MetricStream GRC platform, sharing common libraries of risks, controls, assets, and processes. This integration means that issues identified through cyber risk assessments, third-party risk assessments, or operational resilience programs can be automatically surfaced within the BCM workflow, ensuring that business continuity planning reflects the full range of risks the organization faces—not just those identified through standalone BCM exercises.

MetricStream Business Continuity Management is designed for business continuity managers, operational resilience officers, IT disaster recovery professionals, and risk leaders at organizations that require a structured, enterprise-wide approach to continuity planning. It is particularly valuable for organizations in financial services, healthcare, energy, and critical infrastructure sectors, where regulatory requirements mandate formal BCM programs, periodic plan testing, and documented crisis response procedures.