Operational Resilience Software

MetricStream Operational Resilience Management is an AI-powered operational resilience software product that enhances visibility into interconnected risks across the enterprise, enabling organizations to mitigate disruptions effectively and recover faster from adverse events. It brings all aspects of the operational resilience framework onto a single connected resilience management platform, embedding risk management practices into business continuity planning and providing automated workflows, real-time reporting, and analytics.

According to customer responses and the GRC Journey Business Value Calculator, MetricStream Operational Resilience Management has delivered an 87% reduction in the time taken to create and review a business impact analysis, an 67% improvement in risk reporting visibility and efficiency for executive management and the board, and a 30% reduction in the number of work days required for scaled-up vulnerability management.

Organizations using MetricStream Operational Resilience Management have reported 25% faster crisis response through automated notification and AI-guided workflows. They have also cut the time taken to create and review a business impact analysis by 80% and reduced the effort required to identify and report risks by 60%. 

MetricStream Operational Resilience Management allows organizations to identify and document plausible disruption scenarios that could impact critical business services, then simulate those scenarios through structured exercises. Learnings from each scenario test are recorded for further review and analysis, and the organization's resilience strategy—including response plans, communication protocols, and mitigation measures—is refined based on the results. This iterative testing approach strengthens resilience readiness over time.

MetricStream Operational Resilience Management uses a centralized library to store and manage risks related to critical business processes, services, assets, data, applications, people, third parties, facilities, threats, and vulnerabilities. Business Impact Analysis (BIA) surveys identify critical assets and processes, and the platform's business process modeling capabilities map Recovery Time Objective (RTO) and Recovery Point Objective (RPO) dependencies, helping organizations understand which resources are needed to restore operations and in what sequence.

As part of a broader operational resilience program, MetricStream Operational Resilience Management enables organizations to create, maintain, and manage business continuity plans from pre-defined templates. Plans are linked to critical IT assets, business processes, locations, controls, and key contacts. Emergency communication trees and distribution lists, as well as notification templates, can be configured across more than 25 distinct communication channels to ensure that the right people are notified and activated quickly when a disruption occurs.

MetricStream Operational Resilience Management uses AI capabilities to eliminate duplication of issues across operational risk, cyber risk, business continuity, and third-party risk management programs. AI accelerates issue identification and remediation, recommends issue classifications based on historical patterns, and helps organizations track the sequence of events required for business recovery. This reduces the manual coordination burden on resilience teams during both routine program management and active crisis response.

MetricStream Operational Resilience Management delivers forward-looking risk visibility through predictive risk metrics, Key Risk Indicators (KRIs), and risk quantification capabilities. Continuous monitoring of impact tolerances and business service performance data allows the platform to identify emerging risks before they escalate into disruptions. Executive dashboards provide real-time resilience status at the service and enterprise level, supporting proactive risk management rather than reactive crisis response.

MetricStream Operational Resilience Management helps organizations comply with operational resilience regulations—including the UK's PRA/FCA operational resilience policy, the EU's Digital Operational Resilience Act (DORA), and related frameworks in the US—by supporting impact tolerance definition, scenario testing, business impact analysis, and continuous self-assessments. Compliance with internal controls and regulatory requirements is confirmed through the platform's structured self-assessment workflows.

MetricStream Operational Resilience Management is designed for operational resilience managers, business continuity professionals, IT risk leaders, and third-party risk officers—particularly at financial institutions and other organizations subject to operational resilience regulations. Board members and senior executives also benefit from the platform's real-time resilience dashboards, which provide visibility into how well the organization is maintaining critical services within impact tolerance limits and how prepared it is to respond to disruptions.