Operational Resilience Software
Measure Your Program Outcomes
Source: Based on MetricStream customer responses and GRC Journey Business Value Calculator
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67 %improvement in risk reporting visibility and efficiency for the executive management and board
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87 %reduction in the time taken to create and review a business impact analysis
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80 %increase in risk and control framework-related operational efficiency
Prevent, Respond Faster, and Recover Better from Business Disruptions
The MetricStream Operational Resilience Management software enhances risk visibility across the enterprise, enabling effective mitigation and faster recovery from adverse risk events. MetricStream's operational resilience software supports today’s dynamic business needs with automated workflows, collaboration, and real-time reporting. It brings all aspects of the operational resilience framework on a single unified platform by seamlessly embedding risk management practices into your business continuity planning, allowing preparation for and speedy recovery from potential disruptions. The software gives organizations the ability to break down restrictive silos and ensure integration across various business functions while strengthening resiliency.
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How Our Operational Resilience Software Helps You
Identify Critical Processes and Services, Map Dependencies
Prepare for recovery from risk events with a complete view of risk information, connections, and dependencies critical to maintaining or restoring systems, data, controls, compliance, and processes. Leverage the software’s centralized library to store and manage risks related to critical business processes, services, assets, data, applications, people, third parties, facilities, threats and vulnerabilities, and more.
Improved Risk Exposure Calculations with Impact Tolerances
Define impact tolerances, i.e. metrics that specify acceptable levels of disruption, for important business services. Continuously assess and monitor these metrics, both qualitative and quantitative, to keep them within threshold limits, identify potential threats, and mitigate them proactively.
Continuous Risk and Resilience Self-Assessments
Effortlessly plan, schedule, and perform self-assessment surveys and route the results for review and approval. Provide ratings or rankings for each business service for systematic prioritization, assess the organization's tolerance for disruptions or adverse events affecting each business service, and confirm compliance with operational resilience policies and procedures, including regulatory requirements, internal controls, and best practices.
Conduct Scenario Analysis and Testing
Identify and document plausible scenarios that can impact critical business operations. Test each of these scenarios through simulations. Record the learnings from these scenario testing exercises for further review and analysis. Refine and enhance the organization's operational resilience strategy based on these learnings, including updating response plans, improving communication protocols, and strengthening mitigation measures.
Ensure Business Continuity and Manage Crisis Better
Create, maintain, and manage continuity plans from pre-defined templates. Improve visibility by linking these plans to critical IT assets, business processes, locations, controls, and key contacts. Efficiently create and maintain emergency communications trees and distribution lists, as well as emergency notification templates across more than 25 distinct communications channels to ensure business-critical functions continue to operate.
Leverage AI-Powered Issue and Action Management
Report and manage issues and action plans triggered by risk and resilience assessments, scenario testing, and business impact analysis. Leverage AI capabilities to eliminate duplication of issues and expedite issue remediation across operational risk, cyber risk, business continuity, and third-party risk management programs. Define and track the sequence of events to ensure business recovery and program performance accountability.
How Our Operational Resilience Software Benefits You
- Reduce time in creating IT and cyber policies and aligning them with regulations. Ensure compliance through timely communication, attestations, and evidence collection, while efficiently managing exceptions and proactively identifying potential policy violations across the organization.
Related Resources
Analyst Report
MetricStream Named a Leader in IDC MarketScape 2025 Worldwide GRC Software Report
eBook
Looking into 2025 – A Journey Through GRC Challenges and Priorities
Frequently Asked Questions
MetricStream Operational Resilience Management is an AI-first software product that enhances visibility into interconnected risks across the enterprise, enabling organizations to mitigate disruptions effectively and recover faster from adverse events. It brings all aspects of the operational resilience framework onto a single connected platform, embedding risk management practices into business continuity planning and providing automated workflows, real-time reporting, and analytics.
According to customer responses and the GRC Journey Business Value Calculator, MetricStream Operational Resilience Management has delivered an 87% reduction in the time taken to create and review a business impact analysis, an 67% improvement in risk reporting visibility and efficiency for executive management and the board, and a 30% reduction in the number of work days required for scaled-up vulnerability management.
Impact tolerances in MetricStream Operational Resilience Management are metrics that define the acceptable level of disruption for each important business service. Organizations define both qualitative and quantitative tolerance thresholds, and the platform continuously monitors actual performance against these thresholds. When a service approaches or breaches its tolerance, automated alerts notify the relevant teams so they can take proactive action to maintain service continuity—a requirement under resilience regulations such as the UK's operational resilience framework.
MetricStream Operational Resilience Management allows organizations to identify and document plausible disruption scenarios that could impact critical business services, then simulate those scenarios through structured exercises. Learnings from each scenario test are recorded for further review and analysis, and the organization's resilience strategy—including response plans, communication protocols, and mitigation measures—is refined based on the results. This iterative testing approach strengthens resilience readiness over time.
MetricStream Operational Resilience Management uses a centralized library to store and manage risks related to critical business processes, services, assets, data, applications, people, third parties, facilities, threats, and vulnerabilities. Business Impact Analysis (BIA) surveys identify critical assets and processes, and the platform's business process modeling capabilities map Recovery Time Objective (RTO) and Recovery Point Objective (RPO) dependencies, helping organizations understand which resources are needed to restore operations and in what sequence.
MetricStream Operational Resilience Management enables organizations to create, maintain, and manage business continuity plans from pre-defined templates. Plans are linked to critical IT assets, business processes, locations, controls, and key contacts. Emergency communication trees and distribution lists, as well as notification templates, can be configured across more than 25 distinct communication channels to ensure that the right people are notified and activated quickly when a disruption occurs.
MetricStream Operational Resilience Management uses AI capabilities to eliminate duplication of issues across operational risk, cyber risk, business continuity, and third-party risk management programs. AI accelerates issue identification and remediation, recommends issue classifications based on historical patterns, and helps organizations track the sequence of events required for business recovery. This reduces the manual coordination burden on resilience teams during both routine program management and active crisis response.
MetricStream Operational Resilience Management delivers forward-looking risk visibility through predictive risk metrics, Key Risk Indicators (KRIs), and risk quantification capabilities. Continuous monitoring of impact tolerances and business service performance data allows the platform to identify emerging risks before they escalate into disruptions. Executive dashboards provide real-time resilience status at the service and enterprise level, supporting proactive risk management rather than reactive crisis response.
MetricStream Operational Resilience Management helps organizations comply with operational resilience regulations—including the UK's PRA/FCA operational resilience policy, the EU's Digital Operational Resilience Act (DORA), and related frameworks in the US—by supporting impact tolerance definition, scenario testing, business impact analysis, and continuous self-assessments. Compliance with internal controls and regulatory requirements is confirmed through the platform's structured self-assessment workflows.
MetricStream Operational Resilience Management is designed for operational resilience managers, business continuity professionals, IT risk leaders, and third-party risk officers—particularly at financial institutions and other organizations subject to operational resilience regulations. Board members and senior executives also benefit from the platform's real-time resilience dashboards, which provide visibility into how well the organization is maintaining critical services within impact tolerance limits and how prepared it is to respond to disruptions.