MetricStream Issue and Remediation Management provides a streamlined and integrated approach to issue and remediation management across risk, compliance, audit, cyber risk, ESG, and third-party risk management programs. By deploying a single system for enterprise-wide issue and remediation management processes, organizations can eliminate duplication of issues and expedite issue remediation.
Ensure Faster Identification of Issues and Implementation of Action Plans
MetricStream Issue and Remediation Management provides a streamlined and integrated approach to issue and remediation management across risk, compliance, audit, cyber risk, ESG, and third-party risk management programs. By deploying a single system for enterprise-wide issue and remediation management processes, organizations can eliminate duplication of issues and expedite issue remediation. MetricStream’s intelligent issue management capability leverages AI/ML to automatically identify the most relevant issue classification, duplication of issues, and recommend action plans. Powerful analytics, real-time issue tracking and reporting, along with graphical dashboards enhance visibility into issues across the organization.
How Our Intelligent Issue and Remediation Management Helps You
Streamlined Process for Capturing Issues
Capture detailed information about each issue, and categorize it based on pre-defined criteria and severity levels. Leverage AI/ML model to intelligently identify issues based on their attributes, relevance, relationship with known issues, and criticality, and recommend issue classification based on historical data.
Structured Issue Review and Approval
Automatically route the issue to an approver based on pre-configured workflows for review, approval, and resolution, along with supporting documents. The approver can cancel the issue if the issue is found to be inconsistent or invalid. Users can also classify issues as confidential where only a set of predefined and authorized users will see the issues and related data.
Intelligent Action Plan Recommendation
Review and accept automatically generated action plans using AI/ML capabilities. Capture all details of the action plan, route it for approval, and then send it to the pre-defined action plan owners. You can also suggest an action plan during the issue creation/initiation stage without going through the approval process. Enable effective collaboration among team members on ongoing issues by allowing them to provide comments/feedback. Systematic workflows are predefined to capture information on implementation, approval/rejection, closure/follow-up, and clarification.
Effective Issue Monitoring with Reports and Dashboards
Enhance enterprise-wide visibility into issue and remediation management processes with executive dashboards and reports. With drill-down capabilities and rapid identification of high-priority issues that need to be addressed, viewers can gain real-time visibility into the issue and exception data for trend analysis. Issues can be tracked easily with issue triaging and status and action plan reports. Reports and dashboards can be easily configured in the system to meet customer-specific business requirements.
How MetricStream’s AI-Powered Issue and Remediation Management Software Benefits Your Business
- Centrally manage issues across multiple programs including audit, risk, compliance, cyber, and third-party risk management
- Create a single version of truth, reduce duplication by leveraging a common taxonomy across all programs, and apply AI to streamline and improve issue classification
- Accelerate issue remediation with automatic action recommendations and predefined workflows
- Enable collaborative approach to issue remediation across departments and functions
- Gain enterprise-wide visibility into issue and remediation actions and resolutions