Digital Operational Resilience Solution
Boost Digital Resilience, Streamline Processes, and Drive Risk-Aware Decisions
Measure Your Program Outcomes
Source: Based on MetricStream customer responses and GRC Journey Business Value Calculator
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improvement in risk reporting visibility and efficiency for the executive management and board
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improvement in risk and control framework related operational efficiency
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reduction in the time and costs required to complete third-party risk assessments and identify risks
Navigate the Digital Risk Landscape with 20/20 Vision
The MetricStream Digital Operational Resilience solution enables organizations to proactively identify, withstand, respond to, and recover from Information Communication Technologies (ICT)-related disruptions. It is purpose-built to help financial sector organizations ensure compliance with regulations like the European Union (EU) Digital Operational Resilience Act (DORA). Built on the MetricStream Platform, the solution helps to identify critical processes and understand their impact on overall operations so that organizations can stay resilient when faced with ICT-related threats and disruptions. The solution improves visibility into all the ICT risks associated with technology, digital business operations, cyber risk, threats and vulnerabilities, and critical third parties in one platform. It simplifies the management of organizational risks related to digitization by providing contextual risk insights, with consistent risk taxonomies. Organizations are better equipped to drive innovation, easily adapt, and stay competitive in the fast-evolving digital environment.
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How Our Digital Operational Resilience Software Solution Helps You
Comprehensive Visibility into ICT Risks
Define and maintain a centralized repository of all ICT risks, assets, threats, vulnerabilities, processes, and controls. Gain 360-degree visibility into ICT risks by easily linking IT and digital assets to risks, threats, vulnerabilities, and associated details including description, category, ownership, visibility, and validity.
Robust IT Control Environment and Testing
Establish and maintain effective IT controls and map them to processes, products, risks, regulations, and audits. Harmonize and standardize control sets across multiple IT regulations and standards including ISO 27001, NIST SP 800-53, and SOC2 to eliminate duplication. Use predefined criteria and checklists to schedule automatic assessments. Conduct control tests, attach evidence of findings, and score and report the results.
Well-Defined Incident Management
Efficiently and systematically manage all incidents across the organization by establishing and maintaining a single source of truth. Directly report an incident in the solution or capture it from multiple sources and relate them to other incidents, policies, regulations, processes, and controls. Classify incidents based on pre-defined criteria, including severity levels.
Systematic Business Continuity Planning
Create, maintain, and execute business continuity plans from templates and link these plans to related business processes, critical resources, functions, IT assets, key contacts, and locations. Test business continuity plans to assess if the activities outlined are effective and up-to-date. Streamline the management of course corrections with well-defined workflows.
Proactive IT Vendor and Third-Party Risk Management
Efficiently evaluate, monitor, and manage risks from critical IT vendors and third parties. Accelerate registration and onboarding processes of IT vendors, conduct risk assessments, continuous vendor monitoring, and risk mitigation by leverage automated workflows. Use pre-defined questionnaires to assess vendor risks. Centralize and manage contractual information for ICT third-party risk to ensure transparency and compliance across the firm and vendor ecosystem.
Integration of Global Trusted Content Sources
Capture and leverage relevant, authoritative intelligence from external sources for improved ICT risk assessment of third and fourth parties. Deepen visibility into third-party ICT risk by incorporating relevant, authoritative intelligence from trusted sources such as Dow Jones, Shared Assessments, BitSight, Security Scorecard, and more.
AI-Powered Intelligent Issue Management
Leverage the solution’s AI capabilities to quickly identify issues based on relation and recommend issue classification. Identify and systematically document issues related to ICT risk assessments, IT controls, and compliance. Initiate streamlined processes for investigation, root cause analysis, and remediation.
Actionable Insights with Intuitive Dashboards and Reports
Gain real-time insights into ICT risks through built-in dashboards, user-configurable reports, heat maps, and role-based views. Advanced visualization of key metrics enables faster and more comprehensive understanding of evolving risk profiles. Drill down into finer levels of data and information on reports for in-depth visibility and analysis.
How Our Digital Operational Resilience Software Solution Benefits Your Business
- Gain real-time visibility into ICT risks and mitigation measures through contextual risk information across processes and assets
- Improve efficiency by linking vulnerabilities to ICT assets and prioritizing remediation efforts based on the areas of highest criticality
- Establish a proactive approach to identifying, monitoring, managing, and mitigating ICT risks management with automated workflows and continuous control monitoring capabilities
- Build confidence with executive management, the board, and regulators by demonstrating a robust, enterprise-level approach to ICT risk management
Frequently Asked Questions
MetricStream's Digital Operational Resilience Solution enables financial sector organizations to proactively identify, withstand, respond to, and recover from Information Communication Technology (ICT)-related disruptions. It is purpose-built to help organizations comply with the EU's Digital Operational Resilience Act (DORA), effective January 2025, and similar regulatory frameworks globally. The solution improves visibility into ICT risks, digital business operations, cyber risk, threats and vulnerabilities, and critical third-party risks on one integrated platform.
DORA—the EU Digital Operational Resilience Act—is a regulation effective January 2025 that sets a unified framework for financial entities across all EU member states to ensure they can withstand, respond to, and recover from ICT-related disruptions. It mandates robust ICT risk management, incident reporting, resilience testing, and third-party oversight. MetricStream's Digital Operational Resilience Solution helps financial institutions comply by providing integrated capabilities for ICT risk management, compliance, IT vendor oversight, incident management, and business continuity planning.
According to customer responses and the GRC Journey Business Value Calculator, MetricStream's DORA solution has delivered an 80% reduction in third-party onboarding time, a 67% improvement in risk reporting visibility and efficiency for executive management and the board, and a 50% reduction in the time and costs required to complete third-party risk assessments and identify risks.
MetricStream's Digital Operational Resilience Solution establishes and maintains effective IT controls mapped to processes, products, risks, regulations, and audits. It harmonizes and standardizes control sets across multiple IT regulations and standards—including ISO 27001, NIST SP 800-53, and SOC 2—to eliminate duplication. Multi-dimensional risk assessments conducted in both top-down and bottom-up approaches support reporting to executives and alignment to business strategy. Cyber risk exposure can be assessed in dollar values using built-in Cyber Risk Quantification capabilities.
MetricStream's Digital Operational Resilience Solution provides integrated management of third-party risks related to digitization across the full vendor lifecycle—from information gathering and due diligence through onboarding, continuous monitoring, and risk and compliance assessments. Automated third-party registration and onboarding workflows reduce manual effort. Pre-defined questionnaires simplify risk assessments, and risk scores are automatically calculated based on third-party responses. Powerful analytics provide a holistic view of third-party risk, compliance, and performance.
MetricStream's Digital Operational Resilience Solution uses AI capabilities to quickly identify and classify issues related to ICT risk assessments, IT controls, and compliance. It maintains a single source of truth for all incidents across the organization, with the ability to directly report incidents in the system or capture them from multiple sources. Incidents can be related to other incidents, policies, regulations, processes, and controls, and classified based on severity levels—supporting the structured incident reporting required under DORA.
MetricStream's Digital Operational Resilience Solution supports DORA's resilience testing requirements through scenario analysis and testing capabilities. Organizations can identify plausible ICT disruption scenarios, simulate them, and capture learnings for further analysis. Business continuity plans are maintained and linked to critical IT assets, business processes, locations, and key contacts. Plan exercises test whether activities outlined in continuity plans are effective, and learnings are used to refine response strategies.
While MetricStream's Digital Operational Resilience Solution is purpose-built for DORA compliance, its capabilities also support compliance with the UK's Critical Third Parties (CTP) framework and US operational resilience guidance from the Federal Reserve, OCC, and FDIC. The platform's integrated approach to ICT risk management, third-party oversight, and business continuity planning provides a foundation that supports multiple regulatory frameworks simultaneously, reducing the duplication that would result from managing each framework in a separate system.
MetricStream's Digital Operational Resilience Solution provides an 80% improvement in risk reporting visibility and efficiency for executive management and boards, according to customer data. Role-based executive dashboards deliver real-time insights into ICT risks, asset risk posture, control test results, and third-party risk status. These views allow board members and senior executives to fulfill their governance and oversight responsibilities with accurate, timely, and actionable digital risk intelligence.
MetricStream's Digital Operational Resilience Solution is designed for Chief Risk Officers, IT risk managers, operational resilience leads, and compliance officers at financial institutions subject to DORA and similar operational resilience regulations. Banks, insurance companies, investment firms, payment processors, and their critical ICT service providers are among the primary target users. The solution is particularly valuable for organizations managing complex third-party ICT ecosystems where disruption at one provider could cascade into broader operational failures.
