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MetricStream Observation Management makes it easy for business users to capture and report business anomalies and track issues, even from the front lines. Built on the M7 Integrated Risk Platform, the product streamlines the identification of observations from across the organization, while also enabling anomalies to be triaged based on business criticality. In the case of sensitive issues, Observation Management enables users to report issues discreetly and anonymously, empowering everyone to play a key role in managing enterprise risk.

Observation Management

Observation Management


MetricStream Observation Management makes it easy for business users to capture and report business anomalies and track issues, even from the frontlines with engaging platforms, widgets for third-party applications, browser plugins, conversational interfaces, chatbots, and intuitive web forms. Built on the M7 Integrated Risk Platform - intelligent by design, the product streamlines the identification of observations from across the organization, while also enabling anomalies to be triaged based on business criticality. In the case of sensitive issues, Observation Management enables users to report issues discreetly and anonymously, empowering everyone to play a key role in managing enterprise risk.

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13%

of all organizations lead from the frontline, making better risk-aware decisions.

Business Value Delivered

Simplify the adoption of GRC across the frontline through simple and interactive tools. Prevent adverse incidents by empowering business users to proactively capture and report irregularities that could impact the organization. Improve risk intelligence with enhanced capabilities to analyze observation data using artificial intelligence (AI) and natural language processing (NLP). Control the cost of training on GRC systems with simple, intuitive forms.

Key Features
Dashboards and Reports

Access real-time information on critical observations and issues through predefined, real-time reports and graphical dashboards.
Report Obervations

Bring GRC to the frontline with engaging platforms, widgets, browser plugins, conversational interfaces, chatbots, and intuitive web forms.
Triage Observations

Triage and categorize all observations as issues or invalid observations, and automate the management and monitoring of actions to address them.
Remediation

Remediate issues that are identified in the observation management process. Establish action plans to resolve the issue and track them to closure.
More Insights
Articles
  • The Power of Agile GRC
    Learn about the 4 steps that organizations can take to build agile and adaptable GRC programs. Learn more
  • How to Manage GRC Change Smoothly and Successfully
    Moving to an agile, automated, and integrated GRC program can yield multiple benefits. But how do you enable this transformation in an efficient… Learn more
  • We remain committed through these challenging times
    Learn how we can help organizations plan, act, and adapt to remain resilient Learn more
  • Sharpening the Focus on Compliance During Times of Uncertainty
    This insight highlights key recommendations on how compliance professionals can step up, sharpen their focus and stay on top of existing and new… Learn more
Analyst Reports
  • Measure GRC Performance To Show Processes And Data Reliability
    All organizations have metrics in place to assess different business functions. However, creating and tracking the right set of metrics requires… Learn more
  • MetricStream Recognized as a Leader in the 2020 Gartner Magic Quadrant for IT Risk Management Solutions
    Find out more about MetricStream’s positioning and the landscape of IT risk management solutions in this Gartner report. Learn more
  • Benchmark The Performance Of Your GRC Program
    This playbook outlines the key success factors of highly mature GRC programs and emerging technologies to strengthen capabilities to mitigate… Learn more
  • Choose The Right Technologies To Support Your GRC Program
    This report outlines the tools and technologies available to help risk management professionals efficiently manage the array of data points and… Learn more
Product Overview
  • Observation Management Product Overview
    Observation Management prevents risk incidents by empowering all business users to capture and report irregularities. Learn more
eBooks
  • A Holistic Approach to Compliance that Promotes a Culture of Trust and Integrity
    A strong compliance function is critical to organizational success. In this eBook, discover key focus areas in building a strong compliance… Learn more
  • The Future of Integrated Risk Management
    As markets and organizations grow more interconnected, so also do the associated risks. Learn more
  • Curated Insights on IT GRC
    Organizations today face a powerful cocktail of risks. Learn more
  • Boosting Third-Party Risk Management in a Time of Uncertainty
    Just about everything we do today has some level of third-party involvement whether we’re aware of it or not. Learn more
Customer Experience
Better Insights.
Better Decisions.
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Measurable Outcome

Strengthen risk awareness by capturing risk intelligence from the frontline.

MetricStream Observation Management makes it easy for business users to capture risk intelligence from the frontlines. Built on the M7 Integrated Risk Platform, the product simplifies the adoption of GRC across the organization through simple and interactive tools that prevent adverse incidents and empower business users to proactively capture and report irregularities that could impact the organization. Observations can be triaged and categorized as issues or invalid observations, and the management and monitoring of actions to address them can be automated.