MetricStream Observation Management makes it easy for business users to capture and report business anomalies and track issues, even from the front lines. Built on the MetricStream Platform, the product streamlines the identification of observations from across the organization, while also enabling anomalies to be triaged based on business criticality. In the case of sensitive issues, Observation Management enables users to report issues discreetly and anonymously, empowering everyone to play a key role in managing enterprise risk.
Observation Management
Empower Your Frontline to Record Risk Observations Simply and Intuitively
Observation Management
Measure Your Program Outcomes
- 60%
reduction in the time taken to create and review issue impacts
- 40%
reduction in cycle time to close issues
Engage Business Users Across Lines and Strengthen Risk Visibility
MetricStream Observation Management software makes it easy for business users to capture and report business anomalies and track them. Built on the MetricStream Platform, the product streamlines the identification of observations from across the organization, while also enabling anomalies to be recorded anonymously and triaged based on business criticality.
How Our Observation Management Software Helps You
Simplified Reporting and Tracking of Observations
Engage business users through platforms – widgets for third-party applications, browser plugins, conversational interfaces, chatbots, and intuitive web forms— and empower them to flag potential risks as well as to report anomalies and deviations. Allow users to track and view the status of a reported observation.
AI-Powered Intelligent Observations Triaging
Leverage AI/ML to classify observations as a case, incident, issue, or a loss event, and automate the management and monitoring of actions to address them. This capability enhances the efficiency of the triage team. Based on the appropriate classification of observation, route it for review, approval, and closure.
Structured Remediation Process with AI-Powered, Real-Time Issue Tracking
Leverage AI/ML to intelligently and quickly classify issues and correlate numerous issues, findings, and gaps that are similar in nature and recommend action plans. Plan for future treatment or immediate remediation to mitigate risk, based on issue criticality and impact of business. Track issues as they move from one stage to the next.
Real-Time Visibility into Critical Observations and Issues with Graphical Dashboards
Gain visibility into observation and issues through graphical dashboards and flexible reports. Identify high-priority issues that need to be addressed quickly. Drill down to view multiple issue-related statistics and data based on a variety of parameters. Track the status of all issues and the associated actions.
How Our Observation Management Software Benefits Your Business
- Promote positive risk culture across your organization by transferring ownership of risks to the frontline
- Prevent adverse incidents by empowering business users to proactively capture and report irregularities that could impact the organization
- Build confidence with the stakeholders that the appropriate risk mitigation has been adopted to address emerging risks
- Improve risk intelligence by analyzing issue data using artificial intelligence (AI) and natural language processing (NLP)
- Promote a culture of integrity by enabling business users to report unethical activities anonymously
Trusted by Leading Brands
Safaricom
Customer Success Story: Ken Kaberia, Head of Enterprise Risk, Safaricom
Frequently Asked Questions
Yes. The MetricStream Observation product enables business users/front line/first line to capture and attach observations, details, identification dates, and other evidence. The product allows users to view or track the observation status using an auto-generated reference number as well as a secret text.
With MetricStream, engage business users through platforms, including widgets for third-party applications, browser plugins, conversational interfaces, chatbots, and intuitive web forms— and empower them to flag potential risks as well as to report anomalies and deviations.
Yes, the MetricStream Observation supports users to anonymously report unethical activities including fraud, harassment, discriminatory practices, conflict of interest, and others. It ensures anonymity of the observer by not recording or storing personally identifiable information.
AI/ML that is built into the software can be leveraged to classify observations as a case, incident, issue, or a loss event. Based on the appropriate classification of the observation, route it for review, approval, and closure. Gain visibility into observation and issues through graphical dashboards and flexible reports. Identify high-priority issues that need to be addressed quickly. Drill down to view multiple issue-related statistics and data based on a variety of parameters. Track the status of all issues and the associated actions.
You can explore our Integrated Risk Management Solution, which provides a single, unified system to identify, assess, manage, and mitigate various types of risks, including strategic, operational, IT, third-party, and compliance risks. To request a demo, click here.
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