MetricStream Observation Management makes it easy for business users to capture and report business anomalies and track issues, even from the front lines. Built on the MetricStream Platform, the product streamlines the identification of observations from across the organization, while also enabling anomalies to be triaged based on business criticality. In the case of sensitive issues, Observation Management enables users to report issues discreetly and anonymously, empowering everyone to play a key role in managing enterprise risk.
Observation Management
MetricStream Observation Management makes it easy for business users to capture and report business anomalies and track issues, even from the frontlines with engaging platforms, widgets for third-party applications, browser plugins, conversational interfaces, chatbots, and intuitive web forms. Built on the MetricStream Platform, the product streamlines the identification of observations from across the organization, while also enabling anomalies to be triaged based on business criticality. In the case of sensitive issues, Observation Management enables users to report issues discreetly and anonymously, empowering everyone to play a key role in managing enterprise risk.
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Business Value Delivered
13%
of all organizations lead from the frontline, making better risk-aware decisions.
- Simplify the adoption of GRC across the frontline through simple and interactive tools.
- Prevent adverse incidents by empowering business users to proactively capture and report irregularities that could impact the organization.
- Improve risk intelligence with enhanced capabilities to analyze observation data using artificial intelligence (AI) and natural language processing (NLP).
- Control the cost of training on GRC systems with simple, intuitive forms.
- BUSINESS VALUE CALCULATOR
Key Features
Dashboards and Reports
Report Obervations
Triage Observations
Remediation
Customer Experience
The subject of GRC is very new, but all industries are discussing it. GRC will become one of the most important subjects in the next decade.
Caroline Agletiner
Compliance Officer
Societe generale
In terms of benefits of implementation, we've achieved everything we set out to. We have a single source of the truth. The GRC platform is seen by the CRO as the place where all of the risk and control data and loss event data in Nationwide is mastered. It is the central record, the only record that we use to report to the regulator.
SIMON CORY
Director
Nationwide Building Society
Banque Centrale du Luxembourg (BCL) is the central bank of Luxembourg. It ensures the implementation of effective monetary policies and drives smooth payments and transaction systems. The monetary authority endeavors to maintain its position as the center of excellence in the market and set an example for other banks in the country to follow.
Edgar Biro
Banque centrale du Luxembourg
Better Insights.
Better Decisions.
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Measurable Outcome
Strengthen risk awareness by capturing risk intelligence from the frontline.
MetricStream Observation Management makes it easy for business users to capture risk intelligence from the frontlines. Built on the MetricStream Platform, the product simplifies the adoption of GRC across the organization through simple and interactive tools that prevent adverse incidents and empower business users to proactively capture and report irregularities that could impact the organization. Observations can be triaged and categorized as issues or invalid observations, and the management and monitoring of actions to address them can be automated.