Product Overview

Case and Incident Management Built on Continuous AI Intelligence

MetricStream Case and Incident Management software embeds purpose-built AI assistants and agents to help organizations capture, triage, investigate, remediate, and report on cases and incidents.

Key Highlights

• Reads each report on arrival and recommends category, priority, owner organization, and related cases by semantic similarity

• Identifies patterns across open and closed cases so teams address the systemic root cause instead of each incident in isolation

• Closes each case only after verified remediation, retaining a documented chain of custody from intake to closure