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Customer Stories

Hear our customers narrate their unique experiences on how using our GRC software in risk, compliance, audit, IT and cyber, third-party, and quality management has helped them in driving business performance.


  • Layering in technology such as MetricStream allowed us to have transparency of information, all in one place and across all of our offices and…practices.

    Jennifer Sheets
    Chief Clinical Officer
    Bayada Home Healthcare
  • Technology is a key enabler. Without data that is accurate, timely, and meaningful, we are blind to our risks. Leveraging technology like MetricStream helps us gather the data that we need to make informed decisions

    Natalie Bamford
    VP Safety
  • Manal Al Sarraf, Head of Internal Audit, Batelco, describes the Governance, Risk and Compliance (GRC) challenges that the telecom industry currently faces and what they need to do as a company in order to overcome them. She also talks about the benefits she’s getting by being a part of the GRC Summit.

    Manal Al Sarraf
    Head of Internal Audit
  • The biggest benefit we are getting right now is to compress the time period we have to roll the updated ERM top 25 out. We are able to give it to the executive team in time for them to discuss the results and the progress.

    John Sidwell
    Head of Global Audit Risk Management and Compliance
    SunPower Corporation
  • [GRC] is truly a strategic implementation. [By using a GRC tool], you can save a lot of time, streamline your processes, and get people across the organization to use the same tool, thus increasing transparency and accountability.

    Michael Cover
    Blue Cross Blue Shield of Michigan
  • Prior to moving to MetricStream, it generally took 1-2 weeks to get the management report ready. By streamlining the process in Metricstream, utilizing inherent workflow around approvals and rejections, and modifying our existing landing page to incorporate that particular report directly for our issue users, we have reduced the timeframe from 1-2 weeks to 1-2 hours.

    Knute Ohman
    Vice President, GRC Program Manager
    TCF Financial Corporation
  • Technology is an enabler, it helps in establishing consistent practices and standards amongst all our risk disciplines

    Zach Sokolski
    ERM Program Manager
    Whitney Bank
  • We were…very different cultures…with a lot of disparate systems…We're starting to work with MetricStream…to bring the real culture together at Western Digital.

    Kris Rossfeld
    Head of Anticorruption and Antitrust Compliance
    Western Digital Corporation
  • Technology is an integral part of any GRC strategy, and it should be factored into the overall corporate strategy, as most organizations are no longer location-centric but information-centric

    Dr. R.Seetharaman
    Group CEO
    Doha Bank
  • Earlier people used to work with risk, and did not know about it. But now people are more aware that they are working with risk and they focus on the right thing and the main thing.

    Aurore Marie
    Head of Internal Audit Tools
    Société Générale
  • We have engaged [on the MetricStream Community] throughout the implementation and found the interactions and materials quite useful.

    Dominic Ricchio
    Senior Technology Officer
    Bank of Montreal
  • A lot of time may be spent on the design phase of a GRC program, but ultimately, it's about how the program is implemented. There needs to be a focus on engagement, communication, follow-up, and the sustainability of the GRC program.

    Dr. Mark Hodgkinson
    Operational Excellence Manager
    Bahrain National Oil Company (BAPCO)
  • We used to take a lot of man-hours trying out the numbers -- lots of reports and graphs that would be affected with one small change, but with the tool we can do that simultaneously.

    Michelle A. Valdez
    Senior Management
    SunPower Corporation
  • By using the MetricStream system, it’s very easy for us to flag where these smelters are from and what the risks are. We are actually able to close out most of our supplier risk within 30 days

    Sadhana Deot
    Director of Corporate Quality
    Trimble Inc
    • There has been increased public pressure to improve governance and improve regulation -- even the regulators are being regulated.

      Tom Harper
      EVP and General Auditor
    • At TPDC, we look to integrate risk management into our day-to-day activities.

      Charles Nyangi
      Acting Director of Internal Audit
    • We selected MetricStream as our risk management technology partner because of its simplicity and usability.

      Toby Shore
      Senior Director
    • The MetricStream system makes it easy to identify risks, enabling us to close out most supplier risks within 30 days.

      Sadhana Deot
      Director of Corporate Quality

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